The service!! Karrie, our Culturist, was amazing! The checkin process was so easy, exactly how it should be, and all the staff service was impeccable. The best I’ve experienced in Sanya to date! And the facility was kept extremely clean, we could see the amazing attention to detail from the maintenance staff!!

Nothing. :)

Clearly one of the best in Sanya!

Service, design, food, pool, bar

Location, service, facilities

Too many children running around the pool area and breakfast area.

The little details is what makes Capella the best hotel or Hainan. From check in, breakfast, swimming pool, room, decoration and service, it's all top world class. Pricey but highly recommended to experience Capella at least once.

More English speaking staff. Not being located in the best beach of Sanya.

We had heard a lot of this property from friends and reading the reviews from other guest. Happy to say that Capella exceeded our expectations and is a gem of a hotel. We were truly amazed by the service attitude of the staff starting right from reception to housekeeping to the F& B team. Always going beyond and above to please the guest. The daily breakfast on offer was excellent and every counter was manned by a member of staff to help guest. Enjoyed their happy hour evenings at the bar, the complementary drinks, the daily special cocktails and listening to the beautiful music offered by their resident duo. A beautiful hotel in SANYA that pays attention to every small details and makes the guest feel very special. Thank you team Capella....

The distance between all their facilities and the rooms which could be anywhere between 5 to 10 minutes walking as it's a huge property.

Room is big and comfortable,but the service need improvement

The service need improvement

The mark up on price as the increase customers going to Sanya due to COVID 19