Food at upstairs at the pub very average

the beds weren’t made. this was extremely frustrating. the last thing I want to do is make up beds for everyone when arriving on holiday

One would expect the beds to be made upon arrival. The sheets were in a plastic bag inside the front door all beds unmade

location

no central heating

The whyndham ramada resort itself is absolutely beautiful. We have stayed many times and will stay many more. Unfortunately breakwater 102 was not in anyway up to the standards expected. We have stayed in the same unit before. It's understandable the unit is not modern, but this time it was very poor. The whole apartment needs to be cleaned. We had to clean Toilets, the mattress protectors and pillow protecters were not clean or changed, we did receive clean ones after calling winning holidays. The carpets had not been vacuumed. The verandah was dirty and out door furniture had roaches and droppings galore. Oven fridge and kitchen cupboards need cleaning. Very disappointed as this reflects poorly to the resort if anyone was to stay there in unit 102. I would highly recommend the owner or agents take a good look at who is maintaining that unit. As the resort itself and other units are tip top clean. Will not be booking through winning holidays again.

Breakwater 102 very disappointing. Does not reflect the standards of the resort very uncomfortable to have to clean Toilets and bedding when you first arrive.

Not Much

Customer Service Only one key Made to feel horrible for asking for a second key Has to make our own beds Being falsely charged for late check out Being falsely charged for extra night Rude receptionist

location

The other permanent residents were very unfriendly made you feel unwelcome. The property was not clean and had a faulty oven main bed wasn’t made up, we couldn’t access the air conditioning lucky it was cool, balcony was huge but you were unable to smoke on the balcony or vape, residents rang information centre as soon as we got there, as a friend was sitting out side vaping. Main areas had a bad smell and were not clean.

The location was decent and that’s about it. We were expected to make up the beds upon arrival which had been recently slept in, the room was dirty, bins were filled with rubbish and there was rubbish hanging out of the bin. There were half drunk lidless bottles in the fridge and dirty toilet. We had minimal support from the hosts and property managers. Overall very disappointed in our stay.

The location was decent and that’s about it. We were expected to make up the beds upon arrival which had been recently slept in, the room was dirty, bins were filled with rubbish and there was rubbish hanging out of the bin. There were half drunk lidless bottles in the fridge and dirty toilet. We had minimal support from the hosts and property managers. Overall very disappointed in our stay.