I didn’t like the fact that everything was smelling good & all nice but eventually two roaches were in the bathroom. House keeping was very rude & it’s dangerous for two females having to TAKE OUT THEIR OWN TRASH !! House keeping did not offer to do much when my stay was for two weeks by the time I left the toilet was filthy because all housekeeping did was worry about trash & towels. Every time they’ll see us in the hallways, they wouldn’t even acknowledge us . It was very rude for one of the housekeepers to make a comment after seeing me arrive from my surgery that “if blood gets on the bed sheets it’ll be a extra charge” I wouldn’t dare put blood on the sheets, why are they in my business & there’s worst things on those beds for housekeeping to be worried about that in particular when I had everything handled in my room . It’s too expensive for them not to have at least breakfast or for them to take out your trash at least !!

Attitude and unprofeasuonaliam of staff

Very disappointed as this hotel on your web site states breakfast included and don’t do breakfast at all This is very misleading as I booked because it said breakfast included

Staff was great. Room was nice and I had a good sleep.

it was a convenient area to shop and the place was clean

no comment

The hotel was as expected with high a quality room and great kitchen amenities. The heater and AC worked well and the cleaning service was on time and supportive of my remote work schedule. Internal hotel staff was helpful throughout the stay

Wifi - Super Fast WiFi Access worked well for a week then completely fell apart after that. I called customer support and they said they couldn't help me and then started ignoring my calls where I was on hold for an hour once. And 30+ minutes a few other times. I then called right back from a new number and they picked up, clearly screening my calls and didn't want to help. Terrible Service and hurt more because I was working

Overall a great place to stay. Everything you need ava very clean.

Water pressure in shower could have been a little better but that's the only thing I had an issue with and it's only because I had to pick something.

The price was acceptable, so that's why I chose this hotel.

I stayed at Uptown Suites Extended Stay Austin for 12 nights, no one came to clean my room in the whole stay, no clean towels, no more soap, even on my reservation it was said that the housekeeping day is on Monday, no one came, so I called the front desk - they said that they are short on staff... so why would you mention this day on my key? I asked them to come the next day on Tuesday (I was already staying there for 8 nights without any service), no one came - they said if I want clean towels - I should bring the dirty and exchange, no one took my trash out - I was supposed to take it to the trash can behind the hotel myself. I'm on business trip in a hotel, I'm paying money, what for? Internet was slow, there is stove in the room, but there is no kettle, no pan, no silverware, nothing, so once you come here - make sure to bring this huge pile of dishes if you want to cook something.