Aesthetically pleasing facilities

Having to pay the room fees which were quoted in USD at a parallel market rate as opposed to a bank rate.

The rooms were well maintained. The facility was well maintained. They have an art gallery and it's a great place for awesome pictures

At the start, they complained about the rates on booking.com being different from their rate. However, the staff was pleasant about it.

Good

it’s very clean and well maintained, rooms are really new and specious, staff are amazing specially the lady on the reception, she is best.

the food needs to be improved

Comfort

the food didnt worth the price

Breakfast was very good. I took a full English Breakfast .It was really nice. Location is Quiet , Peaceful,Artistic Safe and Unique. Home away from home. You feel safe with your family.

I Like Everything. I love everything. No regrets

The facility is a "home away from home". The very private and relaxing. Their Receptionist I met on arrival, Lovett is an extremely nice staff. Her smiles and courtesy makes you feel like extending your stay.

Security of my room was problematic. I had a rather nasty experience with a cleaner called Lawrence. Lawrence, a cleaner assigned to my Room 2, had violated my privacy, gone into my wardrobe, pulled out my briefcase that was well stowed away from sight, and opened a secret compartment that I keep my documents and valuables and stole US$300 out of the total of $2,408 I had hidden in my bag. It was done so cleverly by Lawrence thinking that I could only discover the theft after I had checked out but I noticed the intrusion early enough on Thursday, 28 April 2022. I immediately reported the incident to the receptionist and later the manager. I was promised investigations and reports back since Lawrence had gone incommunicado at the time of my leaving the hotel. Further follow-ups of my complaints had yielded much positive responses except with a promise that Lawrence will be suspended for a month for disciplinary action.

The ambience, price and service quality

N/a

good

beautiful location, amenities were excellent. The Jamaican jerk bowl was fantastic!

some of the amenities should be made available without guests having to constantly ask, E.g dental floss