Rating Details: The property manager was somewhat unhelpful. The vacation rental was very dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The property description was accurate regarding location, layout and nearby amenities. Nothing positive to report after this!The property was grimy and poorly serviced. It has not been maintained to a commercial standard.The owner and manager (Winning Port Stephens) did not provide good service. The managing agents are rude and dismissive of our legitimate concerns. We have rung Winning twice since our stay, but have not been shown the courtesy of a follow-up from the property managers Tanya or Anna.The owner sent painters to the house to measure it for a quote just after we arrived. No courtesy advice or notice was given and the managing agents were not aware that tradesmen were being sent to the house after we arrived.30-minute round trip to pick up key and same again to return it. No key safe available.Cobwebs and small spiders throughout interior . One guest bitten by an insect inside. Pest treatment required.Verandah and outside stairs are deteriorating, unpainted and at risk of rotting. Exposed nail heads on deck. One guest cut his toe.Deck wobbles when walking on it. Needs thorough repair and painting.Extremely hot water, ie no temperature limiter, so water in showers was scalding.Carpet throughout has numerous obvious stains: range/size/origins of stains (blood, urine?) and burns. Carpet needs to be replaced immediately.Shower screens missing in two bathrooms. Items and rubbish found in drawers. Dirty towel left behind bedroom door. Most downstairs rooms mouldy and smelly.Dirty cleaning cloths left.Key wouldn't open bedroom windows downstairs Ceiling light in front bedroom downstairs doesn't work.All toilets downstairs leak constantly. Stereo only works on one channel. CDs wouldn't play.TV in main living area didn’t work. TV in room at top of stairs played only ABC channels (!!!)No liquid/cake soap or toilet paper supplied. Coo

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The property description was accurate regarding location, layout and nearby amenities.
Nothing positive to report after this!
The property was grimy and poorly serviced. It has not been maintained to a commercial standard.
The owner and manager (Winning Port Stephens) did not provide good service.
The managing agents are rude and dismissive of our legitimate concerns. We have rung Winning twice since our stay, but have not been shown the courtesy of a follow-up from the property managers Tanya or Anna.
The owner sent painters to the house to measure it for a quote just after we arrived. No courtesy advice or notice was given and the managing agents were not aware that tradesmen were being sent to the house after we arrived.
30-minute round trip to pick up key and same again to return it.
No key safe available.
Cobwebs and small spiders throughout interior .
One guest bitten by an insect inside. Pest treatment required.
Verandah and outside stairs are deteriorating, unpainted and at risk of rotting. Exposed nail heads on deck. One guest cut his toe.
Deck wobbles when walking on it. Needs thorough repair and painting.
Extremely hot water, ie no temperature limiter, so water in showers was scalding.
Carpet throughout has numerous obvious stains: range/size/origins of stains (blood, urine?) and burns. Carpet needs to be replaced immediately.
Shower screens missing in two bathrooms.
Items and rubbish found in drawers. Dirty towel left behind bedroom door.
Most downstairs rooms mouldy and smelly.
Dirty cleaning cloths left.
Key wouldn't open bedroom windows downstairs
Ceiling light in front bedroom downstairs doesn't work.
All toilets downstairs leak constantly.
Stereo only works on one channel.
CDs wouldn't play.
TV in main living area didn’t work. TV in room at top of stairs played only ABC channels (!!!)
No liquid/cake soap or toilet paper supplied.
Coo

View was great but property a bit tired. Some lights need bulbs, windows a bit sticky. Ventilation in bathroom not good. Timber on top deck old as and some nails popped up. Gates at side difficult to close. Beds comfortable. Ensuite shower screen not working and the door didn’t close at all. Couldn’t get tv or music to work at all.

The location of the property is very good but if I am talking about other stuff like barbecue is very dirty and there were no fans in other rooms except one room . Only living room one aircon is working but the room aircon is not working so I spent so much for two days atleast we al slept in so much heat and sweat whole nights. Rest property is al good.

Great waterfront location, close to beach, could be a bit cleaner, and one of the ensuite shower taps didn’t work, and the other ensuites door didn’t close. Bit overpriced for its uncleanliness.

Positive - The house was amazing, very spacious. Had enough space for all guests. Fantastic location with stunning views. Negative - Gas bottle was empty, one dishwasher tablet for a five night stay. En-suite issues in second king room.

BBQ Had no Gas

Great location and amazing views, however the property is in need of some work done and TLC to make it shine. Little things like ensuring the place is clean (ie grill, windows and curtains) and there are adequate utensils in the kitchen (ie a spatula!) can make this place spectacular. Upstairs living area is great for entertaining, but couches are worn out & some of the chairs at dining table are wonky. Pool table is a nice addition, but all the pool cues are broken and even the nets on on the pockets are torn, therefore balls keep falling on the floor.