Location of Black Gem Cottage is perfect. Very central in Whitby and just a short walk from the public car parking. This is a quirky old cottage but the owners have done their best to modernise and add all the required amenities. Underfloor heating was perfect after a chilly day walking. I personally love these little cottages of Whitby as they're extremely cozy.

The sofa was a struggle to seat 3 adults and 1 child and the cushions kept slipping but I imagine this is to ensure space is maximised for the area it is in. More feedback than criticism

The lovely old fashioned tea room and deli a few doors down on the other side of the street. The cottage is about halfway down the street and one end of the street opens into the junction where the swing bridge is over the harbour so it’s very handy for everything. I liked the tiny rooms and low ceilings.

The cottage stank of wet dog, when I opened the door before I stepped in the smell wafted out and I thought it was damp at first, my husband walked in and the first thing he said was it stinks of damp, then after a few minutes my child asked why the blankets and settee smelled of dogs and I realised it was a wet dog smell. Dogs are allowed and maybe dog owners can’t smell it but I found it over powering, I had to buy some air freshener from the shop. I didn’t like to sit on the settee and couldn’t relax, I forced myself not to look in corners for muck, they need to get rid of the dark blanket on the settee - when I looked I could clearly see dog hairs. Its not double glazed either, so the seagulls are a lot louder than the ones we have where we live, I saw a planning application notice for a nearby cottage who were applying for permission for double glazing and I saw other nearby cottages with it so it’s possible to upgrade the windows. Also the bathroom fan could be heard in the bedroom in the night so I turned it off at the switch in the bedroom and then the bathroom light wouldn’t work. I thought the yard outside was private as it looks to be in the pictures but the other few cottages down the alley also use that space for access. It looks pretty in the pictures but a bit shabby when you get there. If it didn’t stink it would be ok. Because there’s no dishwasher and the pots were washed by someone who was leaving and rushing and didn’t really care they weren’t very clean. The knives forks and spoons are the cheapest most rubbish ones you can get and had water marks on them and a few plates and bowls, horrible black plates and bowls, had blobs of old food still on them. There’s so little room I can see why there’s no dishwasher but they need to check it’s been done properly or get a mini dishwasher. I didn’t use the washing machine but would have used a dishwasher more than once.

Location was suberb. Right in town and so close to everything. Cottage was lovely. Stair may be a bit steep for anyone with mobility issues.

It was advertised on booking.com as having a parking space which was not the case. This was major reason why we chose it. Public parking was nearby but had to pay - £40 for 4 days.

Location was fab beautiful cottage in great Loction, heating Floors really cosy n warm

no freeparking, single beds squeaky and Settee too low

Location was exceptional and surprisingly quiet.

The water was terrible if you wanted hot water it dribbled out before turning warm then cold and eventually hot before repeating over and over. This included shower and basin in bathroom. The seating in the living room. Had no back support and was supported by a few cushions. It was also very near to floor, so difficult to get out of. The parking advertised is nowhere close and very difficult to get into and out of without damaging car. The two beds lower down were squeaky and lacking firmness.

Was a nice cozy cottage. Had everything we needed and was very comfy. We all enjoyed our stay thoroughly.

Overall very clean, few cobwebs in the ceiling that could have been removed but wouldn't complain.

Excellent location and a very warm cottage and Nicki and Graham extremely kind and helpful. The car parking space is a godsend

Sofa and double bed not overly comfortable but when you think of how much they're used,it's not surprising

Location, well equipped and maintained

Squeaky single bed, WiFi didn't work