The actual apartment was spacious and well presented. The kitchen was well equipped and we had two separate bathrooms one with a shower and one with a bath. Breakfast was better than we expected and the dining/kitchen staff were great and very friendly. We didn’t use the facilities as we were only here over the long weekend but the fitness centre looked amazing and the indoor pool looked good too although when we went to check it out swimming lessons seemed to be happening. The location of the property is good too, Didi rides into the centre and main attractions didn’t take too long. Overall we left feeling like we would come back again until…

We realised we had lost our laptop. I messaged the property two weeks later through booking.com and was blocked. It was only when a Chinese speaking friend of ours called the hotel that they said they would talk to housekeeping and call us back. Much to our surprise they said they had found our laptop and would return it via post. In our view, they had my contact details to tell me we had left it behind in the first place. On top of that, blocking me when I had messaged made me feel that the front desk / manager cannot be truly trusted. As a result, this outweighs the positives we experienced and so we will not be revisiting again.

such a big appartment, I regret I was alone. i usually prefer hotel for this reason: more confortable. the gym is really good but the picture doesn't show it. they should show how good it is . and the pool is good too. good value choice.

the breakfast is just OK.....no choice of eggs. the appartment feeling. so big but no carpet ect

Nice property with extremely helpful and responsive staff. All the problems are solved in time. Great location. Near to the Wu Da Dao, walking distance to many fancy restaurants. A Baker, cafe and 24 hours mini-market downstairs. The room is spacious and clean. The intellectual toilet is a plus. Good value for a family trip.

Some of the breakfast dishes are cold. The handrail at the balcony is dirty. My mom went to swim. There’re dozens of swimming pads by the pool and no one are using them. She would like to borrow a pad, but refused by the staff with an attitude. Unbelievable.

I want to say thank you very much to the welcoming front desk staff. They were awesome.

It’s in need to renovations like new carpet in common public spaces and cabinetry needs to be replaced in bathrooms with new shower curtains. The apartment we stayed in also had damaged cushion seats at the dining room table and sofa.