Hotel not accessible. You have to go up the stairs to enter the elevator and the transition to the room also requires climbing the stairs

Spacious, comfortable , well localized, wonderful staff, amazing breakfast.

Perfect location. We thought it would be noisy but it was so quiet. The room was spacious and comfortable and we loved that it had air conditioning! The staff was helpful and they even surprised me by putting a bottle of Prosecco in our room for my birthday!

It has a number of stairs on each level.

Excellent location, comfortable and spacious room.

Lots of noise from the street.

The two women at front desk were wonderful. The dining area was small but nice, and breakfast was good as well. The location was convenient to dining, the market, and shopping areas. The entire town is very beautiful and walkable.

location was very central

Location, lovely room and linens, great shower, good breakfast, and quiet through the night. Coffee is in the room!

breakfast was excellent

Great location and friendly staff.

A/C I. room did not work. was not fixed during our entire stay even though we brought it up to staff during our first night. Room became incredible stuffy and hot during stay. Room 212 should be avoided during warm weather until it is repaired.

Room and amenities provided were both very high standard. Superb. Breakfast choice, F and B quality and above all service were all exceptionally good. One of the very best managed and greatly cared for hotels that I have stayed in my many travels.

All Good

Location, room, breakfast, delicious staffs

Nothing

The breakfast and associated service were excellent. The room was right next to the Christmas market. We could see the New Year's fireworks from our windows. The lobby bar was a relaxing place to get a drink.

We requested help with dinner reservations. They couldn't assist with local places and pushed their $200 per person price fix 8 course meal. Housekeeping was spotty as we received a different level of daily turn down service each night. We had children running the halls at night. We called down to the front desk who explained to us which rooms had children and their ages. My response was for them to come upstairs and look for themselves. Expected a Suite with a separately partitioned sitting area with sofa bed couch. The room was L shaped with a very hard cot for the third adult.

the location was perfect! The staff was friendly and knowledgeable…we are definitely returning during summer time!

The location and the staff

The beds could be a bit bigger and more comfy

We love this hotel. We stayed here approximately 3 weeks prior to this stay and were specifically targeting this hotel for our return visit to the Christmas market. The room was large and extremely comfortable with a view overlooking the market in Walther piazza. The beds were large and very comfortable. The bathroom was spacious, well laid out, and had an amazing shower. The heating system did an excellent job of maintaining the set temperature and was never intrusive either with noise or air movement. The breakfast is absolutely fantastic! With large selections of breads, meats, and cheeses, as well as fresh fruits, cereal options, juices and made to order coffees and hot food order choices. The staff here are so friendly and welcoming without being overbearing, and were extremely helpful in providing much valued information to help us really enjoy the city. We would definitely stay here again and we highly recommend this hotel to any other travelers to Bolzano!

There was nothing we didn't like about this hotel. If anything, I would say the room was a little pricey but I still consider it a good value.

The location was ideal for our purpose as the hotel spilled directly onto the main piazza where the Christmas markets are located. The staff were helpful and very courteous. We opted for the breakfast and ate some wonderful food all prepared on site - wonderful pastries as well as eggs anyway with anything. We didn’t really want to leave.

nothing

Very good breakfast and comfy room!

The location was great but due to the renovation of parking garage there were no possibility to arrive directly to the hotel and I did not know that hotel have the discount for parking.

Breakfast was extremely varied with just about anything you could want including healthy items, nice pastries, cereals, meats; and eggs made to order. Table service was excellent. Our room was very big with all the amenities, with windows looking out on the beautiful town square.

Small item, but would be very helpful: the very big bathtub has no safety bars—making it difficult if you’re not young.

Everything was perfect. As a 4 star hotel, nothing to complain.

Very good Hotel and Breakfast better than excellent

On Bolzano’s main square, the hotel is also only a five minute walk away from the train station. Creative, individual artist design for each single room. Awesome breakfast, especially the sweet items on offer, and there is breakfast champagne as well. Great value for money considering its amazing location.

The charming old but modern hotel with an unbeatable location (main square, close to train station and cable car station to Oberbozen) is probably the best place to stay in Bolzano. Old building, modern interior, huge rooms and beds, insane views (get a room with Walther Square view, worth the extra price) and the nicest staff I’ve ever encountered in a hotel (three receptionists, a breakfast server and cleaning lady, all very nice).

Nothing

Excellent location in the heart of Bolzano's city center. Tastefully decorated, high-end accommodations. We stayed in a junior suite and it was incredibly roomy, comfortable bed, and a great (and unexpected) steam room. The reception desk was very helpful in making restaurant reservations for us and the restaurant they chose for us was one of the best we enjoyed during our travels. Very nice breakfast as well.

Wonderful hotel in a great location.

clean, modern, great breakfast and wonderful staff