l'amabilité du personnel

manque d'eclairage au petit dejuiner. le bruit entre chambres

Proximité du centre , personnel au petit soin , particulièrement l’équipe concierge .

Un bruyant côté rue , même avec un double vitrage. Chambres un peu vétustes.

Le jardin’ la nourriture.

Vêtustuté de la salle de bain

pool breakfast

The room was clean and comfy The pool was great with comfortable sunbeds The staff was extremely nice and very professional Awesome breakfast too with loads of options!

Nothing

Everything I was really looking for ward to my holiday in Marrakesh as I’ve never been before having looked at the booking com reviews I thought this must be one of the best. But disaster just struck from the start. I booked the Ksar villa for 6 nights for me and my baby who is 8 months old it was pricy £3000 but I just wanted her to have a memorable experience . Upon arrival security not friendly paid for the room straight away . Our villa has crawling ants and insects all over the floor so I couldn’t leave the baby on the floor ok the play mat . Also the screen mirroring didn’t work on the tv so she couldn’t listen and watch her favourite programs I had to buy a tv just for her. This was the final straw when they wouldn’t let me and her in the indoor pool it was too hot outside for a baby and she wouldn’t let us go swimming there . I left the hotel and they argued with us saying we had not paid basically calling me a liar I told them check the cameras we never even got an apology just stuck up attitude. We left the hotel after just 2 days I didn’t get a refund but that was how bad it was that I had to leave I would never recommend this place . Having stayed at many hotels this was the worst 5 star ever

everything

everything

I think this hotel is no way a 5 star hotel . It’s between a 3 star or 3.5 star maximum.

The rooms is like 30 years old . Carpet dirty . Wardrobe horrible . Front door keys and locks are horrible . Bed was very old . The hotel need total refurbishment.

The location was brilliant, as its only a 10 minute walk to the Souk, & other interesting spots. The pool (within the Hotel compound) was also reasonable, & they have a good pool-bar, even if it is a little expensive for what it is.

The room was a little 'tired', & also access to the main 'resort' pool required an additional fee, which isn't really explained anywhere until you arrive. The staff also seemed to be disinterested about any queries, questions, or general excitement, & weren't particular welcoming.

amazing service , clean room , nice location just perfect

friendly staff great facilities,Good choice of restaurants

nothing

The staff were absolutely amazing, food was very tasty. The hotel has everything you need for a perfect stay.

It rained one day but the hotel can't control that...

I was with my wife and everything was so nice. The staff was very kind. the pool was quite enough. Location is super. you can go for shopping, you can you to old city by foot. We booked for halfboard and it was not bad but should be enlarge the menu for dinner.

N/A

everything was wonderfull and the staff are very kind and gentle

Location great!! Service, room, choice of 8 restaurants, room service, a full casino since 1920s, night club (7 days a week), hotel has one outdoor heated pool. many pools in Palace (one indoors). Check it out!!! [Note: This property has two places to stay- the Hotel and then the Palace which is ABOUT €100 more expensive but has better spa, pools, etc. But you can visit Palace for the day for $25 from the Hotel. Then you can use there facilities. POKER: Texas holdem poker good to better here! €100 or €200 buy-in and tournaments daily, Omaha games going fairly regularly. CASINO: Live table games and poker (sorry, no craps).

Nothing I can think of and we stayed 4 days.

Late check out at 3 pm without additional charges.

Rooms facing the street are loud, as there is just a sliding door (single glass) to the balcony. To avoid street noise I would recommend a room facing the garden.

Staff was very pleasant and helpful at all times. Facilities too were good. However, the rooms were dated and need modernising, e.g. not enough plug points. Staff organised all our excursions which went really well too.

The only thing that I did not like and came as a surprise was that the hotel added a MAD 200 per room per night for a supplement. We had booked for 2 adults and 2 children (age 17 and 13). The hotel said the supplement was added as in Marrakech adults are aged 10 and above.

Beautiful hotel park, very good breakfast, excellent service.

Spa needs to be booked in advance - limited space.

the pool was great. big enough to swim a few lengths.

For some reason some guests were treated like royalty and when they wanted the service of the staff you can forget about your needs as it was like you are invisible. happened a couple of times during breakfast. The room service waiter was very rude to us all because we didn’t want to get conned into buying something that his friend would have to leave the hotel to get for us and we said no. For a 5 star hotel I felt there are areas in the property that could do with a freshen up. The room and en-suite looked very tired . The room cleaner was lovely and we left a large tip for her as it was deserved.

The luxuriousness of the hotel