The room was very comfortable and well equipped. The reception staff were also very friendly and helpful.

I cannot think of anything.

Location and staff

A little cramped.

everything was perfect! enjoyed my stay, the staff were friendly, it was super clean and the location is perfect ❤️

Quiet area & good air-conditioning.

There are some noise when closing other rooms’ doors around your room. Even the bed board is shocked! Looks like the isolation is not perfect!

This hotel is ideally located for travel around London by train, underground or bus. It is in a safe, quiet neighbourhood, with restaurants and laundry facilities close by. The room was an excellent size with kitchenette and an excellent shower. The beds were extremely comfortable and the halls were quiet. Even the view was pleasant.

Conveniently located just 5 minute's walk from Paddington Station and Lancaster Gate station. Very close to Hyde park if people want to relax or go for a run.

The Wifi stopped working for the entire hotel on the second last day of our stay and we were without wifi for almost 2 days.

The room size was good and comfortable.

Nothing

Great location. Felt like I was close to most of tourist attractions in London. Extremely clean rooms, and professional staff. No noise whatsoever. Also the lobby always smelled really nice.

Only complaint I have is that the sofa bed was uncomfortable.

location

very small room and unpleasant smell

The staff were accommodating and room was clean, with toiletries.

Only one lift, reception smelt odd

Perfect location. Room equipped with Kitchennette, great for making breakfast.

House keeping a bit messy, we found used pillow case on top of our luggage, dirty towel left by the toilet door, cups were washed but still with coffee stains.

There's small kitchen, the room klean, friendly staff location

The price is high there's no room service or restaurant

spacious and clean

the hotel bar wasn’t open at any point

The Staff! fantastic set of people, especially the gentlemen who made sure I was very comfortable and the ladies who always had warm smiles on their faces. they all paid attention to every request and were ready to provide all I needed to make my stay comfortable. I enjoy every single moment. I’m definitely coming back☺️

Everything was just perfect !! thank you. Great location, in a quiet area . Great Value for money. Very Clean.

Good location, helpful staff

Room was very dated, lots of 'wear and tear' noticeable. Expensive for what it was

- great location - supportive and friendly staff (thank you everyone for making our vacation unforgettable)! - clean rooms

Super clean and just minutes from Paddington and Hyde Park. 30 minute stroll to Harrods.

Got a suite but one of the AC unit wasn’t working. The main unit was strong enough to cool the suite though.

Good location, nice staff reasonable sized room with good facilities.

A window was broken, lampshade broken and towel holder on back of door loose. Small things let it down when advertised as 4 star.

good location, easy access.