The staff were excellent, so friendly and helpful. This was the main positive thing about the hotel.

The location was scary for two women travelling alone. There were needles on the steps up to the hotel and homeless people in the surrounding area. We booked the hotel as being accessible, but for my mum on a mobility scooter, the lift to the hotel was via the gym, literally weaving in between the equipment. The car park was on a different level and although we could go up a ramp, it was long and winding.

Lovely staff throughout. First when checking in and then the bar staff too. They were all very friendly chatty and polite. Rooms were nice, fully equipped.

Could do with complimentary water in the room as woke up very thirsty. Also was advised they had vegan options for breakfast and to just tell the chef in the morning. When ordering breakfast there were no vegan options as sold out. Staff did go to local shop to find some however were unsuccessful. Redund was given.

The staff was wonderful, very kind. They make you feel very welcome, and accommodating. The property is located outside the city center, but for my purpose (near a wedding venue) it was located perfectly. If you want to go to the center, it is located very near to one of the free busses / bus stops of the free bus to the city center! It’s also a short walk to the metrolink / tram so you have easy access to the airport and the city center. If you wanted to you could use the sport center facilities like the swimming pool, gym, or sauna. I never used any of these so I can’t say anything about their status. The room, bed and towels are very clean.

The hotel is outdated. It feels all very old and therefore a bit grimy. It isn’t dirty at all, just feels all a bit old and therefore a bit off. The lighting is poor, if gives very TL lights vibe and you either have big lights or no lights. There is no little light option to read before sleep or go to the toilet at night. And when you take a shower, the shower curtain blocks the light of the bathroom so you shower in the dark. The door to the hallway is very bad quality so you will see the light of the hallway go on and hear everyone on the hallway at night (which woke me up every time as a light sleeper). The walls don’t have that because you don’t hear room to room. But it means everyone in the hallway can hear your conversations through the door as well. The room is very warm. Even when the radiator is turned off it is emitting heat so it is boiling. You can’t leave open the windows because of the noise outside (which you absolutely don’t hear when the windows are closed!)

The staff were fantastic

The communal toilets need to be updated

Quite modern. Efficient and friendly staff.

Housekeeping could be improved in the bathroom.

Good location good size room and bed comfortable

N/A

Cheap clean great value for money

Friendly staff comfy bed big rooms nice shower

Great location and has a lot of facilities. Bedroom decent.

Bathroom was a bit tired and below par for what was paid. Couldn’t get served in the bar at night as no staff on (to be fair, only 2 people in the bar at that time so probably popping in and out)