Staff were very good, and decoration & furnishings tasteful and comfortable.

No room service.

Dinner was, as always, very good and a highlight of the stay. Good choice and the menu changed every night. Breakfast also good. The bar and lounge area were pleasant and relaxing.

We can't think of anything.

Location was great, and public areas well decorated, plenty of them, and very comfortable

Could have served food later into the evening rather than finishing at 5.30, plus 'background ' music was really intrusive and loud when trying to relax and read with a coffee

Comfortable stay, food was amazing, location fantastic.

One member of staff spoilt our stay im afraid she served our table and she was very miserable we tried to talk have a laugh my husband tried laugh and joke with her but she said very rudely "I don't have time for this" and removed our cutlery that wasnt needed with utter disgust slammed our plates down without a smile. She needs reminding when in hospitality need to make the guest feel welcome. Think she was called Beeta or something like that, not nice person.

The location was fantastic

Room was a little tired (some of the wall paper was peeling off) and the carpet was a tripping hazard as it had rumpled in the middle of the floor

Very clean and well looked after

Close to town centre

The location was good, easy walking to stores and pubs.

The hotel was ok but I would not recommend it to others. In one of our rooms, right next to the bed, was a very large patch of mold. It was about 3 feet by 4 feet, so it was not small. When I told the staff they didn't seem to care. The beds were very soft and not comfortable at all. The furniture in the room was very dated. The breakfast was just ok. We were going to have dinner one night at the hotel. However, the hostess pointed out that dinner was a set meal and was £45 pounds a person....not a well received comment...so we had dinner elsewhere.

The staff were really nice, my mum was ill during the stay and they were very kind.

I overheard the staff laughing at something I said - not in a good way, and I didn't think it very professional. The underneath of the sink (visible when you are lying in the bath) was smeared with sick!!!!