Close to centre. Huge comfortable bed, lovely staff . Chef made the best poached eggs on request. Great breakfast

Nothing to criticise

Great location for walking into city centre, Tesco express nearby, landmarks close. Clean inside and modern. Breakfast was good. Staff were great particularly cleaning staff, nothing too much trouble.

Room was small for a family of 4

Close to York centre. Public car park close by.

The lift wasn’t working so everyone had to go up and down the stairs. Stairs were dirty and need decorating.

Great location within walking distance of The Shambles. Staff were friendly. Special request was met - asked for a room below 4th floor based on lifts currently not working due to maintenance.

It was extremely noisy throughout the whole night due to air conditioning units positioned outside/below rooms on that side of the hotel building. Consequently, didn’t get much sleep. Plughole in bathroom sink needed cleaning - hairs evident & slow draining.

El personal fue muy amable, incluso olvidamos algo y nos ayudaron a enviarlo por paquetería ☺️, la ubicación es buenísima y la habitación fue muy cómoda.

nada, todo estuvo muy bien

Location, cleaness, availability of sofa bed

A bit pricy

the location was excellent,clean and tidy

no free parking at the hotel , and no concessions for having to park in an expensive private car park . the windows in the room were nailed shut ! stuffy room as a window couldn't be opened .Breakfast was buffet style and poor quality . The lifts took an age to arrive ,taking the stairs was the only option

Modern, cheap breakfast

Lighting in bathroom faulty. Always flickering

Room was as expected . Clean comfortable with good facilities

The hotel was beautifully clean both in the public areas and our bedroom which was extremely cosy, clean and quiet with comfortable beds and all the facilities we needed.

No coffee pods in the machine provided in the bedroom so we drank the tea instead!

Room size, location. High standard of hygiene in the rooms. Toiletries provided. Even.iron and ironing board. Towels/ bedding to a high standard

Think you could provide a biscuit with the tea/ coffee facility.

The rooms were lovely and clean and staff were really friendly. Loved the added extra of hot chocolate, mulled wine and mince pies for the guests just what we needed after a cold walk around the market all day!

Room was warm and bed very comfortable. Good breakfasts

A little bit removed from the centre and the immediate location was not particularly good

10 minutes away max from the centre. Straight up the street and you are by the shambles.

Everything was great. Staff very helpful. We didn't spend much time in the hotel, you could say it was just to sleep, but we have no objections. We will definitely go back there.

Nothing

Location

Double bed very small Room next to air con units for hotel so constant fan noise Residents bar closed at 12... no room service after that time either On checking out staff didn't ask if everything was OK

Perfect location

Nothing

The location

The bed was very uncomfortable and the pillows were awful

Clean, comfortable rooms in a brilliant location close to city centre

Room wasn’t ready on arrival (despite being after check in time - quickly moved to another room but stood waiting for 10 mins whilst the room was being checked (assume new staff had cleaned so supervisor was ensuring up to standard)

It was pretty central

The lifts had stopped working. We had to walk up four flights of stairs. This could have been very difficult if you have problems walking.

Nice comfortable room

Noisy- there were generators or some sort of machinery outside the window which was running all night. Breakfast wasn't great and was very disorderly. Too many people in a small space.

Didn't have breakfast but was an excellent location and comfy stay.

Lift was out of order and was on 3rd floor

It was very clean and bed was very comfortable

The lift been broken could have let us know before we arrived

Clean, nice breakfast, friendly breakfast staff, room was nice.

Lift was broken, I was on the 5th floor with 2 children, one of them having various difficulties. Was an absolute nightmare going up and down stairs to the 5th floor. Also felt it was a bit over priced.

The staff are absolutely brilliant and always willing to help. The Hotel is spotlessly clean and the breakfast choice is second to none

I cannot find a single thing wrong with this hotel.

Very warm and welcoming

Very clean and bright and lovely friendly staff ready to be of assistance at any time on enter

Convenient location, clean and comfortable. Twin bedded rooms available instead of bed plus couch

Central location. Lovely staff.

Small family room

Clean, comfortable room a bit further from the center than others but a nice walk and close to bus stop to the train station. Good AC, wifi, bed.

Lovely clean spacious property

Nothing

Lovely friendly staff. Clean and warm room with comfy beds. Nice breakfast

Room was right above the noisy air conditioning units outside which stayed on all night so wasn’t a great sleep unfortunately. Didn’t notice too much until in bed and hotel had quietened. Too late to ask to be moved.