We enjoyed the dinner menu

We had to move from our first room - in the roof, low ceilings, very hot - one small window - no shower, poor water flow in bathroom, broken main light, broken toilet roll holder, no BBC available on room TV

Location is quiet but a short drive from Rye

I liked the jacuzzi and that they had seats outside. Staff were lovely, attentive, the place was clean and the had a nice gym and spa onsite

Would have been cheaper to go to Spain! The room was boiling and the dog was panting all night even with a fan. Menu is very limited and very overpriced however, the Sunday roast and the desserts were lovely but we travelled from London to stay here and it was on par price wise.

Lovely setting. Superb breakfast and eve meals. Very helpful and friendly team. Great pool & spa

Our room wasn’t the best. We would def book again but request different room. Being an old property with an extension the quality of rooms varied significantly. Ours was second floor, up 2 flights of stairs and was quirky. Plenty of character. Only handshower in bath. I’m sure the helpful staff would have moved us if we had requested but decided to stay put.

The location is lovely. There are some great footpaths near to the hotel. Rye is a short drive away.

We opted not to have any meals in the restaurant at the hotel. It is very brightly lit and the decor is a bit disappointing for a country house hotel. I suspect that the main users of the restaurant are the elderly.

Staff were lovely and friendly. Food was excellent in restaurant.

Bathroom was outdated and dark. The shower was in the bath, not separate, so older people with mobility issues would not be able to use. No water in room and no glasses to get water from bathroom sink tap, as directed in the room information guide. Rinsing after brushing teeth was challenging - we had to use the dirty china mug supplied for tea/coffee.

Beautifully presented, friendly staff and lovely food

Plenty of parking, friendly staff

Due to the location of our room there was a fair amount of noise. Would have liked a complimentary bottle of water in the room (even just tap water in a bottler)

Very clean , welcoming and comfortable

Nothing

Exzellent food for dinner,had no breakfast

The bed was too soft and the bedding washed with fragrant laundry detergent ,not good as I am sensitive to not natural perfumes...

Location Decor

Nothing

Was leuk weer daar te zijn, zoals gewoonlijk goed ontvangst. wij kregen de Kamer die gevraagd was. Leuk toch.

Personeel was beetje onvriendelijker dan anders. Voor de rest alles in orde hoor.

The evening dinner and the pool.

The traditional English breakfast was a little sparse, and there was no brown sauce supplied with it.

The staff couldn’t have been more helpful and accommodating. We would definitely stay there again.

The superior double rooms are very spacious and big enough to have a sofa bed rather than just a couple of chairs.

Really good food and friendly staff

Swimming pool and spa facilities

Nothing

The swimming pool.

atmosphere

everything was perfect!

Location.

Tired room. Needs a revamp.

The dining area was pleasant and the food was very good. The swimming pool was quite a nice size. The room was a decent size. Staff generally tried to be helpful but didn't seem to be trained up to the aspiration of the hotel.

The 'junior suite' was disappointing - rather run down, with ill fitting bathroom door/lock, view of a brick wall, and cold! We had to keep asking about the heating as not even the towel rail was consistently warm, so swimming things and towels didn't dry. The phone to reception didn't work so it meant a physical trip each time. The mattress was far too soft. The WiFi was very weak. The spa was underwhelming with no warm relaxation area, just two beds by the pool. The jacuzzi was out of action. The pool attendants were inconsistent in their application of rules. The breakfast was table service, but the menu seemed short of cereals and fruit; these only appeared when we saw a buffet laid out for a tour party. Overall the hotel seemed more a restaurant with some rooms and a small health club, not a country house spa hotel.

We had visited the hotel before but not stayed. We needed to book additional room which was done effectively. The hotel is very comfortable and the staff attentive. Our room was very spacious and appeared recently refurbished.

For the price the traditional breakfast was rather small but on second day "Big Breakfast " was just right. Costing breakfast by item eg extra toast and coffee was on mean side having regard to basic price of breakfast.

The staff were amazing and the hotel it self lovely

Nothing

Older property but convenient facilities. Pool and gym a bonus and spa treatment good. Nice grounds and good location.

Wifi not great

Location : wasn’t great as on noisy Rd so when sitting in garden could hear traffic. Room: basic for what was charged. It was very clean and spacious however bathroom was dated the odd tap dripped shower curtain rail was rusty and the power of the shower was terrible that we didn’t bother using. Food : was ok. Breakfast was very expensive for what was served. This led us to breakfast out to receive better value and quality. Staff - were very polite in the restaurant. Staff at reception were polite but need to be more welcoming and not organising there paper work over reception floor/stairs. Pets : In all the hotels we have stayed in when we have been charged for our dog we have received complimentary dog disposal bags, treats etc. (it’s just a kind gesture even if the owner has paid fir their stay) So hence will not be returning.

See above

Came as a nice surprise when we got stuck in the area and there were no vacancies in Rye. It’s the ‘full package’, and staff well above standard. Food also well worth it.

The staff were delightful, spa facilities great, location beautiful, loved the pool and jacuzzi and proximity to tillingham. We had a really great time. The midday check out time was a major bonus.

I think the food really needs some major improvement — we ended up spending £80 on four breakfasts (we didn’t know the cost wasn’t included in the room!) that were pretty tasteless and verging on inedible. The chef seems to have never heard of salt. My friend had a very bad steak on the Saturday night and everything was lacking in flavour, salt, seasoning. Our room was pretty basic and uncomfortable — decor was below what you’d expect from a travelodge. I think you need to spend some money on updating the rooms and bathrooms.

The room we had was amazing, clean and well presented. The spa was just what was needed.

The breakfast was lacking, £12.50 for food that came out of the oven wasn't a good way to start the day.