Clean and nice rooms, nice pool, good bar

We couldn’t find the ski room, if there was one!

Location

London prices for rooms and small as well

Great breakfast buffet, the spa was really good and relaxing and because of covid you could reserve a sauna for a timeslot for yourself. Reception staff nice and room cleaned perfectly. Restaurant food is exceptional.

No regards for covid regulations in restaurant, buffet with shared utensils etc, no social distancing, no masks in hotel. Restaurant food was amazing, but be prepared for very slow service at night. Room was extremely hot, staff acted like we were crazy when we inquired about this (for a 4* hotel you'd expect to be able to manage at least the room temperature). Beds were so uncomfortable that both of us kept waking up repeatedly and left with a sore back and shoulders (bumps, old or poor quality mattresses). It says it's dog friendly and you 'should' be able to have breakfast/dinner with your dog, but it's more of a 'dogs are tolerated but please don't bring them anywhere but your room'. It's clearly a kids friendly place, and this is fine, but as a couple be aware that the noise is NEVER ENDING. The screaming at the pool can get excessive inside, breakfast is not a relaxing affair and this is not the place for a relaxing couples retreat, even if you like kids. The only refuge we got from the noise were the sauna facilities. Honestly, we've stayed in less expensive places that were way better in the Alps, this place just doesn't get the basics right

Very helpful and kind staff. Amazing view from my room. Clean and cozy room. Wide choice at breakfast.