The staff was good and helpful. The location is amazing and the garden is very beautiful, clean and well-maintained.

They had a very small buffet and the food wasn’t that great. Breakfast was good but dinner was not up to the standards of a Jetwing hotel. The rooms were not that clean.

Food is nice nothing to say about it, but in general in Sri Lanka we missed the cheese platters at breakfast

I didnt like that Booking.com have informed the hotel that we required 2 separate beds, although in the booking itself we clearly mentioned one extra king bed. Also we were given a room in the second floor, although we booked a room in the ground floor with access to the garden. Cant blame the hotel coz it is booking.com mistake.

this was a very quaint old hotel had lots of character

Food excellent and staff great, even made us pack lunch for train journey to Ella free of charge after checking out

Noise along corridors and surrounding area but not excessive

Beautiful Property calm and peaceful atmosphere neat and clean rooms Beautifully maintained property Definitely recommended ♥️ staff was really helpful friendly always with a smile Guest a given the first priority ♥️

Hotel had a nostalgic English look as it is supposed to be. Had Qibla directions in the ceiling. Most of the staff were pleasant except for one of the staff who greeted us to fetch our bags.

Although v green, hotel garden was relatively average compared to the other top hotel. No flowers in the garden! Even though I paid for 2 rooms they did not allocate me a double bed upon request. Not much for children activities. Safe box was locked in one of the rooms Think hotel is need of refurbishment...hotel rates are overpriced in relation to hotel state.

staff was extremely good

the property is dated and seems old and it can be maintained well and their breakfast needs improvement also

senaka who helped with baggage was very good.

location of room with no view at all and front desk did not follow up for request to change the room.

There were a few maintenance issues at Jetwing St Andrews and the manager graciously upgraded us to Jetwing Warwick Gardens, an affiliated property in the vicinity. The service and quality of the food and rooms was exceptional at Jetwing Warwick Gardens and we would recommend any Jetwing Hotel to potential travellers to Sri Lanka. Our subsequent experience at Jetwing Vil Uyana, and at Jetwing Colombo Seven, were similarly satisfying.

Great vibe, helpful staff and nice garden.

Bathroom could use a little refreshing

The staff was very welcoming and helpful. They exceeded our expectations The rooms opened out into a beautiful garden. The breakfast was elaborate with many options We had many meals there. The food was very tasteful. We will want to go back to St.Andrew’s!

The old wing is the place to stay but the bathrooms are a little tired. Could do with a bit of a facelift. This is not to say that they weren’t usable. In spite of this I will prefer the old wing for the beautiful setting

Room was nicely decorated with a balcony and view of the hills. Staff were extremely helpful, and friendly. It was set in pleasant gardens, with a conservatory overlooking the gardens. Lounge pleasant with lovely log fire on colder evenings, ordered a nice coffee sat there which came with several lovely biscuits and chocolate swirl - excellent. Food was good. If I was in this area again I would definitely stay at this hotel

It was good to have tea and coffee facilities in the room with a teapot and proper tea ( not tea bags), as we were in tea growing area. However would have appreciated some additional teabags of other varieties, eg green tea etc

The location The restaurant The staff

The property is quite tired and needs updating. My bathroom had a lot of mould. I was very surprised that this was part of the Jetwing group as our previous Jetwing experience in Yala was superb. The manager at Jetwing St Andrew’s said they were planning renovations

well sustained feeling

several spots need a general make over. compared to other high class hotels it has a poor location, especially on the left side of the hotel where a huge school with 3-4 floors sits next to it.

Out of all the hotels in Nuwara Eliya (I've stayed in a few), St. Andrew's is the place for me and my wife. The level of service of the staff and the tranquility (though it's only a few metres away from the centre) is incomparable. Added to that, the Manager, Mr. Leukebandara is very accommodative and goes out of his way to ensure the guests' comfort.

None

Beautiful historical building and very nice neatly decorated rooms. Nice garden, bar and wood fire rooms. Tea in the room and welcome soup were very cute!

The staff have problems with taking breakfast orders, keep confusing every order and cant remember what each of us ordered: tea, coffee, oatmeal, cereal, omlets There were no gowns in the room and few towels

Property desperately needs renovation and upgrade in multiple areas. No facilities such as spa, pool, sauna etc very limited dining options especially for vegetarians.

Great Location for a visit to hill country with nice staff and wonderful views from the rooms into the beautiful garden.

The staffs over here super friendly and they take excellent care of their guests.

The property has a heritage feeling with lots of greenery around it, the property is situated near a small settlement which has a beautiful feeling. Morning walk net the property is absolutely delightful.

Overall the hotel is very nice, atmosphere like in Scotland...no feeling that you are in Sri Lanka. Compared to other hotels here quite different, good stay for couple of days.

The staff in reception should be more carefull, or skilled when charging credit card. Mistake to charge the amount of our extras in USD, instead of LKR bring us not pleasent time after we left. On the other hand good news was that they contacted us immediatelly they noticed via guide. But this should not happen...