Attitude of the staff, the friendliness and dedication of the employees, the cleanliness in the hotel.

My rating for the hotel is 5, which is formed from the 10 for the attitude of the staff, the friendliness and dedication of the employees, the cleanliness in the hotel, and then for the policy of the hotel's management (which has been discussed in the reviews for years) in the matter of weddings, which we rate with 1. This would be a great hotel at the ocean if all guests were not forced to take part in Indian weddings (no one warns about those when booking). During our 9 night stay we had 2 of those, so a total of 6 days. It's not just an event with around 120 guests each, it's far more - the everyday life of the hotel is subject to this wedding. Wedding guests put a stamp on everyday life - other guests are moved to the sides of the beach to ensure the wedding party's access to the ocean, music is played for the event, hotel areas are closed for the wedding event, Indian food dominates in All Inclusive meals (it wasn’t meant for our European stomachs). In short, it is your own fault that you are in a hotel when an Indian wedding is taking place there. Also, the guests of the wedding themselves behave as if the hotel belongs to them, which created conflict situations (e.g. while we were swimming they took away our towels from sunbeds because they wanted to sleep there, they try to push you aside instead of waiting in queue for meal). After the last wedding, a large group of Swedish students arrived at the hotel. The hotel completely changed - it became lively, moving, active, a place where it is a real pleasure to be. My summary - if you like Indian weddings or are lucky enough to be in a hotel when there are no wedding, this will be a good choice.

The location is great.

The staff are not friendly at all especially to fellow kenyans.

The overall location is gorgeous. Ocean facing and stunning.

The wifi was an issue. Please improve it. Especially in the rooms the connections were poor. And the food buffet was yummy and had a huge range but mostly Indian flavors . It would be nice if you included Asian, Mediterranean and something besides just Pasta for Italian cuisine.

The beach access and vegetarian options at the buffet were great

1. The service was extremely poor. Had to keep on calling the housekeeping for towels, etc. the restaurant service was also below average. They were understaffed. 2. The bathroom was smelling and quite small. Nobody came to clean it up despite multiple calls 3. The rooms are basic and small. Not at all value for money. The water bottles in the room weren’t replenished on time. There was a wedding going on which meant there were too many people at the property with a lot of chaos. They should’ve ideally informed us before hand as there was loud music and delay in services. It’s a budget property at best but they charge like a 5 star!! Wouldn’t recommend at all for the kind of price we paid.

Everything about it especially the service is top notch

Everything was excellent

The staff were very helpful and paid attention to detail. My mother does not drink sugar for instance they made sure she had fresh natural juice throughout our stay. It’s the little things that count. Julius ensured that all requests were met and acted upon immediately. There was a variety of food and I was very nice seeing a variety of continental food like brown millet, cassava and the like. Juma who was responsible for cleaning our room did an excellent job. Most importantly the staff appeared to enjoy working there. They were alway singing, dancing there was never a dull moment with them. All thanks to the General manager.

Pool and the beach

Got food poisoning Good basic, wasn’t good! Breakfast ok. Italian restaurant was awful, oven pizza’s Bbq was better Buffet- same food everyday

The hotel was pretty average. Food wasn't great and not much variation. Biggest issue was the evening entertainment. We were expecting to have a relaxing stay to recharge a little bit but the entertainment was unbelievably loud until 11pm every night and sometimes 12. I wouldn't recommend.