La comida

Tenían para hacer café pero no tenían filtro

La ubicación del hotel es fácil de llegar

Instalaciones

La habitación que me dieron tenía muchísima humedad. Y para el desayuno nos toco hacer una larga fila, porque utilizan muy poco personal

Personal fue amable , todo estaba limpio y el servicio de 24 horas a la habitación me parece excelente

Location

Too loud in the room due to multiple events happening the night of my stay. You could hear the music until 4 am. Got no sleep. Breakfast included was a disaster, too many ppl to serve and only a few waiters. Only 1 person at the Egg and Waffle station. Order took 30 minutes to place.

The air conditioner was not working 100 %, ugly view from very far and ugly Atlanta parking lot

Hugo hotel with 2 restaurantes and bar

It’s aged. needs renovation

good

more card playing

maintenance is needed for bathrooms.

Almost everything was great.

I was hoping to get a beer by the pool but nobody was there. I have to go inside to ask for one and the waiter needs me to call him two times for the same order. That happens around 8pm

very old hotel, poor food as for 5 star hotel, no concierge service

A few days after my return home to San Francisco, I sent an email to Booking.com asking for an explanation or clarification of my bill for the 3 days at the hotel, but I never got a reply. This was a disappointment since the hotel billing office could have at least given me the courtesy of a reply. Other than this, our stay at the Grand Sheraton was a pleasure. I've been there many times and would like to return one day, but this lack of a response puts a damper on things.

breakfast

Music was so loud! We couldn’t sleep

location

the breakfast... was not good... the options were not that fancy... it was worst than a bed an breakfast cheap hotel

I stayed there to go to the Van Gogh exhibit at the Atlapa Convention Center so the location was perfect - right across the street. Staff was very polite and helpful. Breakfast buffet was good and the other restaurant was also delicious.

There was nothing I didn't like but I did think the rate was a bit high for Panama.

location and gym

leaks at the bathroom