Location and nature is outstanding, very well thought off to connect the entire resort with the surrounding environment and not just another building like a wild mushroom. SPA staff were very friendly and nice.

Definitely not a 5* rating place, solid 4* would say. Bathrooms need renovation as can be seen a low maintenance on it as well as the cracks on the walls in the room and poorly maintenance on the balcony. I returned a cocktail (passion fruit mojito) cuz it was very badly done and again got charged for it. Complaint at reception to Igorche who promised that will look into it but never get anything back as an answer. Room phone wasn't working and no one came to fix it even though it was reported on the first day. We have to chase the SPA staff for appointment instead to be done over reception for better and smoother experience cuz at the end of the day is "resort & spa" and had feeling that those are two different business that had some competition.

the nature and the view. Room had a great setup and view of the balcony was amazing. the Dears was lovely and the guy who was working with the animals was super friendly and talk-able.

we didnt like that the spa was one our only. reception was very difficult to reach. their phone is not updated on google.

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the views

it was cold in the room

Very calm and relaxing.

The food could be more based on tradition in the region, with modern twist.