Location, Sheraton not where room rate expectations

Staff very willing but feel lack true understanding of services vs staff at Sheraton Denarau Fiji. There are no bad staff just bad managers - definitely more training and in house knowledge how resort operates. Didn't know room had fridge and tea making facilities until I left. On Friday night, local night club noise didn't cease until 12pm. Early flight at 5am meant very little sleep before due at airport at 3am. Would not stay here again at the price charged, food very average, egg plant curry turned out to nz vege soup!!

It's was a blessing to be in good care and done with kindness. Nothing was too much for the amazing staff. Kind regards Priscilla Wana

I loved everything.

The pool was the best part of this property. The beach was lovely a view from the room nice

The room wasn’t ready till past checkin time which wasn’t ideal when travelling with babies who needed to go to sleep. There was no baby cot in the room and when requested they brought up a portacot with no mattress and bare bars on the bottom, the second cot they brought up was a metal bar cage on wheels which also was not suitable. So warning to parents travelling to this hotel! BRING YOUR OWN PORTACOT our baby ended up sleeping in bed with us our whole stay which was not relaxing at all. I had emailed the property and prior and they assured me there would be a wooden cot like what we have at home ready in the room when we got there! There wasn’t and we wish we had brought our portacot. Staff were slow and were not overly welcoming and the level of service was sub par it was like an inconvenience anytime we asked for something. The room itself was nice but missing so many random things like linens, bath plug rubbish bins etc every meal we had was below average and took forever to come out.

Breakfast a good choice

Things like the butter going very soft and not in an acceptable container, also the breakfast spreads, could have had their own spoon rather than share the vegemite with the marmalade etc

The pool and staff are lovely.

Restaurant food very disappointing hardly edible, thread bare linen had make up and other stains should be binned, not enough pillows/linen to service room, sewerage gurgling in bathroom all night and raw sewer outlet 150 m off swimming beach.

Some of the staff were fantastic- particularly Chilli during dinner service. The pool was amazing also. The rooms looked nice and fresh.

There was no laundry service available. There also were no hotel activities, like hiring snorkels, kayaks etc. Resort felt a little like a ghost town with hardly any tourists staying.

Breakfast was good, bedroom good size, bed comfortable, pool looked good if it wasn't dirty all the time, close to airport, staff tried there best most of the time. Great cook. Good Wifi and air-condition was good, but you could not adjust it, so sometimes very cold in the room.

Housekeeping could improve with cleaning (bed valance was dirty, and even that pointed to cleaners did not change until manager informed, coffee cups never washed, also glasses), towels and dressing gowns were also old, discolored and not 4-5 star hotel appropriate, pool towels were very bad, pool was not cleaned daily ( lots of leaves in the water, not just floating but in the bottom of the pool too), pool bar not working, but window opened with all the mess to view every day), the beach was not cleaned every day, only when prompted, Manaia spa area full of mosquitos( not pleasant having massage and being bitten by mosquito,) the gym area pool was empty. All the hotel is/was under renovation, falling apart (one side even blocked off, casino blocked off) what we were not told before we booked. Only one restaurant working, no happy hour as advertised , no shop or games room with pool table and library as advertised. Overall, as per there own admission hotel is undergoing renovation work, which is not and was not advertised on bookin.com

Breakfast

Liquor license was revoked 4 days prior arrival.