Architecture de l'hotel, Gentillesse du personnel , confort des chambres , magnifique jardin , piscine et plages , cadre du restaurant espagnol , salle de fitness et Spa

Offre de restaurants trés limité , grand restaurant buffet avec cadre triste , présentation décevante des plats peu raffinée pour un 5 étoiles , cher ( plus de 40€ hors boisson ). Le personnel trés gentil n'est pas attentif au détail, il manque toujours une serviette, une cuillére ,..au restaurant , une serviette de bain , une tasse propre , un gel douche .....dans la chambre , une offre de vin rouge au verre au restaurant ! Bref , pas digne d'un 5 étoiles !

Personnel au petit soin à la réception comme au bar comme au restaurant. L’emplacement est idéal pour se ressourcer loin du bruit et de l’agitation nocturne d’Agadir

Rooms, property, pool, beach, area

Some ongoing construction work

La gentillesse du personnel

1 - l’accueil en arrivant 30 minutes d’attente 2 - changement de chambre car cela ne correspond pas à notre réservation 3 - la musique assourdissante le soir au restaurant ! Ce n’est pas une boîte de nuit 4 - finalement notre chambre dans le côté soit disant neuf 2ème étage pas d’ascenseur ! Hors service car travaux ! 5 - petit déjeuner moyen, salle est sombre, mobilier usé …

Everything and Miss Arzaz works in the hotel .. super lady

N/A

Le restaurant

Les chambres sont moyennes, le service est nul, à la piscine vous n’avez pas serviette,et vous pouvez attendre des heures pour en avoir une, le room service est absent un soir sur deux!

Nul, très mauvais service prix trop chère!!

Tout

Prima

Prijzen voor drank in vergelijk met heel Agadir erg hoog

Location and friendly staff

Non

Wonderfully relaxing ambience

Could have more restaurants/choice

The highlight of the stay is the staff. They’re all 10/10, from reception to waiting staff to cleaning ladies and guest relations.. nothing is too much.

Hotel rooms need a refurbishment in design, which seems to be have started in some of the rooms.

Location, room and pool

nice and clean

nothing

I’ll review the hotel next, but first wanted to explain the excellent service I received from the staff, specifically Ibtissam. We checked in on 21st April and the staff were able to accommodate us before their check in time which we very much appreciated. Our room was lovely, with a seaside view however, Ibtissam & her team were able to surprise me with a beautiful upgrade to one of their suites for my birthday! The view was breath taking! She was wonderful in a few other interactions as well. Give her a promotion! As for the hotel, we really enjoyed it. It seemed quite intimate with a beautiful ambiance. The suite was very spacious, bed was comfortable which meant we always had a good nights sleep. The location is fantastic, lots of stuff close by. There are several pools in the hotel, bars and a nice restaurant (pricey though!). The beachfront was nice also. There was a varied breakfast selection that was delicious each day. We absolutely loved the spa & massage, very relaxing way to end our trip to Agadir.

Although the rooms were nice they are quite dated.

the location, the facilities and the personnel

not allowing child to stay with parents, asking to another room , despite prearranged at booking.com for extra charge

Clean staff are friendly, try to their best to handle requests I had buffet dinner and wanted to try couscous. Chef made efforts to prepare couscous, it was very nice.

I reserved a room for 3 people - parents and a child and as per booking.com, paid extra to reserve ocean view one with extra. When we arrived at the property, was advised that my 15 year old son needs a separate room. It doubled the prices and felt it’s not worthy for that amount. There are many other good hotels in the area, who could cater a 15 year old child in one room for much lower price. The beach side restaurant and bar did not have any music. On the first night , decided to have dinner there. It was dead quite , without any music , like in a care home. The atmosphere felt very isolated, missing the vibrancy. When asked about the music, was told that speakers are not working. It was not a Sofitel standard, giving excuse that speakers are not working. At the beach restaurant, staff are friendly. However, many do not understand English at all. I asked for gin and tonic. The waitress smiled and nodded her head. But, the drinks never arrived. I had to go to the bar to ask again. And all menus are in French, without much consideration for English one as well. The room card needed activation, every time we leave the room and wanted to go back. Reception desk is a long way. When you are on a hurry, it is a lot of effort

The Sofitel Thalassa in Agadir is a top five-star Hotel with all luxury and expected amenities, top servive and a fantastic huge garden with two large swimming pools, one of them heated that a guest willing to pay the price can expect. All of the team is well trained and friendly and helpful in a way that cannot even always expected in the class of luxury Hotel. We like to make a special mention as regards the kindness and unusual service we received from the waiter Rachid and also for the very special attention and service to us by the Manager looking after the breakfast buffet organisation. There is no more to say. The Hotel is perfect and can be fully recommended as a Five-Star Resort.

Peaceful and beautiful. Mimi was especially helpful x

Very nice staff. Excellent location. Besutiful spot!

Poolbar ridicilously overpriced!! 50 MAD for a Coca-Cola..??!!

Very Nice location, good facilities, welcoming staff

No indoor pool or indoor kids entertainment on cloudy and rainy days