the onsen

the room and toilet need refurbishment

nice view

location no good

The hall is decent with piano playing in the evening time. Relaxing. There is an outdoor onsen, feels good.

Did not see any foreigners or tourists, more for locals, i think. Room is so small and old looking, tight walking space, cabinet door that hide the fridge is faulty, cannot close and blocking the walking path between the bed and cabinet, price is not worth as the only plus point is the indoor/outdoor onsen

It had a great location basically a couple blocks away from the ski resort.

cabin with private outdoor onsen facing winter wooded scenery Kaiseki fine dining dinner was a pleasant surprise short drive from Otaru

hotel looks a bit jaded in need of uplift timing of public onsen closure

The dinner provided was excellent and a beautifully prepared 5 course meal. One of the best we had in Sapporo. We were pleasantly surprised. Delicious, well thought of, presented, reasonable portion and totally worth it. Absolutely convenient within the hotel yet it was no convenient food but rather, quite an exquisite one. The dinner staff were efficient, courteous & very professional. We had a sleeping baby in the pram. There was staggered timing and they were very kind to accommodate our request to change the dinner time for an earlier slot. A pity that it was a set dinner/ prebooked as we would love to order more delicious food! Thank you so much for the wonderful dinner experience!

Futon beds in the family room (Japanese style) should be set up and ready for use by check-in time as travellers are tired. We had to lug afew heavy futons from the narrow cupboard for our hyper/ tired kids under 10 as the room was completely bare. There was no warning also that DIY was expected. We had clear explanation that it would be set up by 6pm at the reception but no one came even at 6:30.. When we called, a young staff came to our room and told us with a straight face that we should just set it up ourselves (carry all 5 futons out, some from upper/high compartment of the cupboard, lay the bedsheets, pull out all heavy duvet, fit all with blanket covers). We were embarrassed because it seemed we were lazy or something. Actually, we were really tired and wanted to have a good rest. Our first hotel in Sapporo also had it all set up and ready when we checked in, it was not a special request. Some minutes later, 2 staff was sent to set it up with no explanation. We were already halfway through. This was an awkward & slightly stressful experience. Morning breakfast, there was a queue of at least 3 tables in front of us. There were no staff at the entrance and when we went in to get help, we were directed out sternly like we entered in on purpose. I think the hotel is understaffed for breakfast and room preparation

Breakfast was good! Mostly Japanese options but we didn’t mind! Had shuttle to ski resort and train station. Big lobby and can hold ski gear.

Beds were not comfortable- hard and stiff. Room was very hot even with heater off. No AC in winter. Limited English so hard to communicate, but know we are in Japan.

good location for the ski and good Onsen

old facilities and staffs with poor English skills, also the room is too dusty and the mattress is too bouncy.

location and outdoor hot spring

breakfast

friendly staffs, shuttle bus to station from hotel

the room smell bad like a smoking room and it’s old, stained on walls. the atmosphere in the hotel is weird , onsen at night was crowd with noisy people chatting. not chill cannot relax here.

- The onsen was amazing!!!!! - The staff was super super friendly and very professional. - Breakfast was very nice, a lot of variety. - The piano concert at the reception was beautiful. - I shortened my stay with 1 day and they gave me a refund. - The rooms where very spacious and silent.

- The location of the hotel is without a rental car isolated from Otaru or other places.

onsen

pool 😅