all fine but very old. spa is good

paying very high price for suite and they cannot even carry up ice cream food delivery for “security”. Not 5stars. staff very friendly, simply bad management. literllay 30min checkin (no waiting in line, just a million useless questions instead if just giving the key). incredibly slow.

Everything! there was NOTHING that could have been improved upon.

NOTHING!!!! It was perfect!!!!

Freindly helpful staff, great pool, great location

The hotel itself was tired and rooms need updating. No kettle in the room. Bar Food round the pool was very expensive. Our shower and electricity both stopped working at times.

This hotel is magnificent, and the service is even better

Nothing. It was fantastic

Love the interior design of the hotel! I had a lovely time exploring the beauty of the hotel & the view of the city from the rooftop. I enjoyed the indoor pool & sauna the most especially since it was empty most of the time. & the hotel has a cute little vintage shop inside. It was such a nice & relaxing stay. I had already spent a couple of days in Lisbon & Sintra before & it was nice to have some quiet time away from the tourism before my next destination. The staff was also so kind & attentive!

the only thing that was unusual was that the bath water was running an orange/ yellow color. It was midnight & I felt like taking a bath. Thankfully it wasn’t a big deal as I had taken a shower earlier & in the next morning it was clear again.

Attention to detail. Friendly and professional staff. Ambience. Beauty. Pool.

It’s not cheap!

the rooms and staff were very nice!

the rooms were very posh.

All good

The renovated rooms were incredible.

The hot breakfast selection offered via the buffet was very poor. Grilled tomatoes were terrible as the tomatoes were not ripe. It wasn’t the colour as I am aware of variations with Iberian tomatoes. There were not ready to eat. The only sausage offered was a chicken one which was so hard and inedible. Scrambled eggs finished. No fried or poached eggs offered. No real bacon-offered, only turkey ham. Who eats that? When I ordered a black coffee I deliberately stated I wanted proper coffee, not American filtered rubbish. What did I get? Filtered watered down luke warm American style crap. When I enquired with a senior staff member she apologised, agreed re the sausages and tomatoes blaming me for arriving too late and promised that I would have a much better experience if I arrived at 8 am the next day (Sunday). Really??? Not a chance of that happening. Anyhow, I then enquired whether Ritz could sell a proper coffee to which she answered yes. I also ordered poached eggs on toast. After waiting fir 20 minutes I gave up and walked down the street to enjoy a decent coffee. This experience should have have occurred at any 4 or 5 star hotel, let alone the Four Seasons Ritz whom rate themselves so highly. Why not provide a coffee making machine in the breakfast area for customers to use themselves like other decent establishments, rather than serve crappy, soulless and warm filter coffee or whatever it is that you serve your customers that pay way over the top prices. In our instance we paid €1480 per night for 3 nights for a 42 m2 room ( which was nice but way too small for the price) which didn’t even include breakfast.

See above