Everything was great. Small, charming, bit vintage, greeny facility with great staff

Nothing

The best way to experience Japan. We highly recommend the place. Miyajima at night is much better without thousands of turists and the dinner served by the hotel it is a masterpiece of colors and tastes.

It was a part of the forest reserve. It is right next to the beach. We saw a raccoon dog! which shows where it locates. Staff were friendly and polite.

7 am very loud temple prayers. Leaking toilet. In the public barth, the several taps weren't working. A storage of passports were mishandled.

Everything, the hotel, its location, the Japanese room style is stunning, and of course the staff that were so helpful and available. I definitely recommend this place and the cuisine is just delicious

The room were perfect.I didn’t like the food

lovely setting and great having the onsen to relax.

Traditional Ryokan with excellent traditional dinner and breakfast. You make up your own futon bed as part of the experience. Pick up and return service from/to Pier.

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It was at a great location and the staff were friendly and accommodating. The Onsen (public baths) were great & very easy to access.

The rooms and facilities were a little dated, but still well maintained. I would have liked a more clear description of the room in the advertisement as I had expected a larger space than what we had. The dinner and breakfast was very traditional, which we expected, but having some more choices or options would have been better.

the food is top notch

the futons are a little on the thin side but perfectly acceptable

Nice onsen, nice Sakura, large room, food and staff good.

A little dated. Not sure I'd choose to stay again on the island - not much to do in the evening.

Room with nice views

The hotel is bit old

Beautiful traditional ryokan with modern facilities. Outside the main shopping area but still within easy walking (or shuttle) distance from the ferry. We loved the quiet surroundings, nature trail started right behind the corner.

the public bath was great, and for the price the room was great, big, and had a great view.

You can only eat at dinner if you reserve for it.

The food was delicious, the staff was excellent, and the room was comfortable and clean. The bath was also an excellent experience.

The room was spacious and scenic. The bathhouse opens as soon as 6:00 a.m., early enough to get ready for breakfast, which is available from 7:00 a.m.

Water spilled to the bathroom floor through its drain hole from the unplugged bathtub, making it wet all over (needs repair). Toiletries were not available in the bathhouse except at one of its several vanity units.

The staff we’re very kind.

The peaceful ambiance and the staff

The room was really nice traditional japanese style. The futon etc. was comfortable and we felt so moody in this amazing town. The location is also really nice. The staff took us from the ferry station by car, after settled we immediately started exploring around since its just out of the door. There is a small onsen also, clean. The staffs were also kind and helpful. We liked almost everything. There are almost no market in the town, and around there is no place you can buy something but luckly in the hotel, there is a small corner that you can find some snacks and noodle etc. But just be prepared even so, saying in advance.

It is very convenient, very close to Miyajima Public Aquarium.

There are vending machine and coffe machine. Unfortunately this hotel does not provide a microwave for visitors.

Staff did their best

Bed as hard as a stone Old, tired room and building No choice of food, just take it or leave it

Very clean and well kept facility. Staff was great and accommodating.

Underestimated Traditional Japanese room challenges. Must pre order dinner or breakfast, can’t buy on site. Location was further from center of town and shopping than expected.

Amazing room and set up! So relaxing and peaceful. Just a beautiful break from daily life. We loved it and wished we could stay a week or more!

I would make it easier to have some cooked food there without reservation. Nothing necessary special but it’s not that impossible to accomodate a last minute dinner... beside that, the place is fantastic and the room was amazing.