Everything!

Nothing…

We liked the service and clean room. Food was good. The ladies were very friendly and helpful.

The faucets and showerhead were very old and rusty. The bed was very uncomfortable and noisy when ever you turn or got up.

The pool was beautiful. It was a very relaxing stay. All other guests were very respectful as well as staff

The food could use some improvement. It’s not the best

Really nica staff Food was good.bit pricy compared to other restaurants. Swimming pool and hangmoks where really nice Moterbike rental +/- 20$

Room was really small,.no table or hanger to storage your clothes or hang up your towel after a shower. Bathroom is outside of room but right next to it. Couldn't brush my teeth as the sink was really small and the water tap didn't worked (water splashed everywhere) it was smelly as well.

Family atmosphere, amazing staff who helped with any requests, great food onsite, surf guides were super knowledgeable and nice, AC in rooms

10-15 walk to the surf, but you can pay for a ride if you don’t have your own wheels

We loved the location and the proximity to beginners bay (about a 10 minute walk), the staff were all friendly and polite, the food and cocktails were amazing, the room was comfortable and clean and we loved the pool and hammocks!

Nothing.

Common areas were clean but our room and bathroom had spider webs and dirt on the walls.

Tried to change my booking 2 days before because i’ve made a mistake while booking. When I got there, I explained the situation, the staff told me to cancel my reservation via Booking and they’ll handle it. They never responded to either message, so I ended up paying for an extra night. It’s called Surfcamp, but it’s only for experienced surfers. They couldn’t find someone for beginners the 3 days we were there. It’s also 15 minutes out of town, if you don’t have a car.

Karen was very empathetic and called the police immediately. Nicawaves arranged transport to and from the police station in Tola on two occasions (the second trip was required as the police report stated the wrong accommodation name in their report). They cleared our food and drink tab which came to around 120 dollars (*this was on the condition that we cancelled our booking on booking.com)

The police were called at 10pm. We finished police report at 1.30am. At 7.30am staff knocked on our door and advised that if we wanted transport to police station, we would need to leave at this time. We asked for assistance with the police report due to the language barrier but when we arrived at the police station we realised that our driver did not speak much English. The police provided a written report based on what we struggled to report in Spanish on the previous night. This could have been collected at any time that day. We believe that we were made to leave early as the owner wanted us off the premises before we could speak with other guests. This feeling was reinforced when we were told that our food and drinks tab would be cleared on the condition that we cancel our booking on booking.com. We hadn’t asked for anything and were willing to pay the tab. They said that they didn't want to pay commission to booking.com but we assume that they didn't want this review. It was shocking to think that we experienced this ordeal and the owner was only concerned with the reputation of his business. We have basic conversational Spanish so there were significant language barriers in dealing with the police and Nicawaves staff. We don’t know why Mike Dennison (bilingual owner) never assisted with translation. The owner never met or spoke with us. We left Nicawaves with nothing but the clothes we were wearing at the time of the robbery. We were stranded in Nicaragua for an additional two weeks while we waited for replacement passports. Other tourists commonly asked what the owner was doing to assist. We felt assistance was minimal given the scale of what had occurred at Nicawaves.