Location. Next to Daimaru and JR Tokyo Station. Apartment is of good size and well maintained. Airport bus stops right below the hotel. Staff are friendly and makes you feel welcomed.

Cleanliness of bathroom is lacking. There is still a stench (smells like dried pee) even after housekeeping. Front desk staff requires more training and improvement in service quality. Asked for help on restaurant reservation at Daimaru and was told that I can walk in instead. Had to take the first airport bus at 7 plus in the morning the next day. Was told that ticket machine was already closed for the day and I had to go down early the next morning to secure tickets before the bus arrives at 7 plus. I walked by the ticket machine after dinner and realized that tickets could be purchased online. This is a very basic but important info that all the front desk staff should know and inform the guests.

Hairdryer provided could be better, the one in our room was rattling and doesn't have the ion. Pillow could have been better, it felt flat.

部屋は清潔に整えられ、ベッドの寝心地は最高でした。

寝室のカーテンの下から風船が出てきました。前の宿泊客が残したものだと思いますが、ベッドメイクの際に気づかなかったのでしょうか。洗面所で使うドライヤーが、最も洗面所から離れた寝室のクローゼットに入っており、見つけるのに部屋中探し回りました。あと、バスローブにサイズがあったらいいなと思います。日本人の女性には大きすぎます。

I booked a Deluxe studio, and everything there is clean & tidy. The kitchen is well equipped. I can cook a simple meal and enjoy in my room if some days I don't want to go out to eat.

My room doesn't provide USB outlets on both bedside. The only 1 USB outlet is beside the TV set, so......inconvenient!!!

Second time in 6 months and think they have improved especially on the hygiene (floor much cleaner!).

Water pressure… I stayed a few days at Shangri-la just next door. Their shower had much stronger pressure.

Convenient. Liked the 24 hours complimentary coffee. Also likes the security.

Late check in at 3 pm. I arrived on the morning flight and had to spend the time out. Also there was a power shutdown the entire day -although I knew about it, there should be rebate on the price for that day.

Location ist perfekt , staff super nice, sauber für Tokio großes Zimmer und top Preis Leistung

Alles gut

Staff is always welcoming, location perfect, room is clean