Die Unterkunft ist traumhaft eingerichtet und der Blick von der Dachterrasse ist wunderschön. Wir hatten viele Fragen und Anliegen und das Personal war mit Tipps und Rat immer für uns da. Wir haben uns sehr wohl gefühlt. Die Unterkunft liegt nicht in der Stadt, man erreicht diese in einem Spaziergang (15-20min). Oder man lässt sich im Rezeptionshäuschen ein Taxi rufen.

Beautiful interior design. The interior design has been well thought out down to the plates, forks, seashell shower, throw pillows etc. Staff was nice. Breakfast was very good and not the same both days which kept it interesting. Its rare to find fresh mango juice like that.

It was cold at night and there wasn't a heavier blanket or throw blanket. Being cold in the Caribbean in Mexico isn't a common problem, but it was 15-16 degrees at night during our stay.

Diseño de las intalaciones rustico contemporaneo. Pequeño, pocas habitaciones. La terraza.

Privacidad en baño y regadera. No hay servicio en la terraza de ningún tipo.

Great location, awesome staff, pretty rooms, excellent service

The shell shower :) Cute idea, but not great to use

Excellent staff Very helpful with everything we needed. Helped me plan a surprise renewal of our wedding vows. Highly recommended. Beautiful place hands down!!!

Niets

Icaco is not worth the name of hotel, you get a room which is in the middle of 2 busy roads. Upon arrival there is a gravel road as a driveway, you have to carry your suitcases as you cannot roll them. We booked a Deluxe Double Room with Balcony and Sea View, in reality we got a Single Room with balcony and road view. The room is described as whole unit on first floor, however, it is divided into ground floor (sitting area) and second floor (bathroom and bedroom). The pictures all look beautiful, but in reality you get something else. So the rooftop pool was a postage stamp size overlooking the road and no place to stay in the shade on the terrace. The room is described as Deluxe double room, however we got a bed 1m14 wide. How can you even offer this as a double room? We kindly asked if we could get another room. There were no rooms available so we asked to cancel. At the reception they could not help us with this and we were referred to contact the manager via Whatsapp. That response was anything but customer friendly. They admitted it was a small bed, but canceling was not possible. The shower looks fine at first glance, there is an ornate shell, however this makes showering impossible. Water drips out randomly so that it takes hours to completely shower. The security also left much to be desired, the door cannot be locked properly, there is no one at the reception between 9pm and 9:30am. Breakfast comes somewhere between 8 and 9:30 am. You cannot specify in advance what time you want your breakfast. When we got to the room in the afternoon, breakfast was still there full of ants! Finally, the location: if you want to get to civilization it is at least a 30-minute walk. You can rent a golf cart, take a cab,... The hotel is on a very busy road so through traffic can be heard until 2/3am. In short, the room is not worth its money, no reception, not customer friendly, pictures give a different picture than reality, small bed, bad shower, and so on.......

Booked for 3 nights and ended up staying for 7. Beautiful property in a good location on the island. Would highly recommend it.

the hotel manager, facilities, rooftop, and the room was exceptionally clean and comfortable