המתקן מוחזק ומוקפד

קמצנים, הכל בתוספת תשלום גרידים מאוד מיקום לא טוב האוכל במסעדה במלון בערב מזעזע

Very good room , with a good overview. Good breakfast. موقع جميل و الفندق نظيف , يةجد شطاف في الحمام

, Parking was a bit difficult due to snow in the area .

We booked the hotel for 3 days, because of the condition of the room we had to cancel one day had to go back. Because the mattress was not good because you can feel the springs inside the mattress, it was just popping up. Pillows were crumbled . When we went to the restaurant they refused to take the order because too many orders from other guests. We could not go out because of heavy snow fall. Breakfast was average. The view from the hotel was good. Taxis if you book from the hotel it was 4 times expensive than the regular bolt taxi Just for 10 minutes drive.

Everything! Especially that we were able to stay in their Suite room, with two balconies to enjoy the snowfall was a dreamy experience. Excellent view as well at their restaurant while enjoying your meal.

Food are a little bit salty, and would have appreciate having fruits as option in the breakfast. But staff are really good and friendly.

very clean with an awesome view. the staff were very helpful and friendly we had a problem in the room we booked and immediately they changed the room.

Great property

Everything was good

Spacy room Big and comfy bed

View from the balcony was absolutely shielded with the roof - what a waste! Bar was closed (off season) and the restaurant offered just prepaid breakfast and dinners and some basic drinks

Everything, room comfort, staff, views from balcony and neatness. Reception desk staff specialy Christine was very kind.

Breakfast needs to be improved.

We stayed in a spacious family suite with 2 balconies having a fantastic view of the mountains around us. The hotel has a supermarket (Spar), a police station and a few restaurants just a 10 min walk away. Their buffet was nice and reasonable. We also had a Shattaf in the toilet which was nice. The staff was friendly and polite and greeted us with a smile. Overall we had a wonderful stay and would definitely recommend this hotel.

There was a bit of a smell coming from the toilet. Also, the room had a few mosquitoes coming in through the doors at night, so we had to keep our doors shut after sunset.

We loved the bew building, and the location was so good. Spar was just around the corner. Along with other halaal restaurants.

The cleaning staff only made a proper bed the first time....everytime afterwards, the bed sheets were not properly tucked it. The kettle was rusty and the hotel didn't supply us with an iron. Which we didnot know at the time of booking.

Everything was excellent especially the staff in reception which they were so helpful and so kind as they prepare celebration in my room for my anniversary day . location is perfect with so amazing view on the mountains and breakfast was very good

Nothing

- rude receptionist who literally raised her voice, gave us the worst room possible, right next to the bus station so whenever the buses stopped they could literally look through the window - room was too small and nothing like in pictures. - no hot water (needed to shower in the cold water…) - TV channels turning off every 10-15 minutes - super loud everytime someone walks through the corridor - breakfast was supposed to be until 11 but they cleaned everything up by 10:30…?? so we couldn’t make it..

Spacious room with balcony and awesome view on the mountains. Breakfast was delicious and a lot to chose from. Staff was very kind, especially girl at the reception desk. Really recommend this place.

Nothing. Everything was perfect.

Nice and welcoming stuff people, the hotel facilities are new, there are shuttle to Marco Polo lift 09.00-11.00. Nice bar and restaurant in, however little bit expensive.

There is no shuttle to new Gudauri, you need to take Taxi, basic breakfast

Nothing

breakfast

Transfer to skii slopes

Location & views

Okay, so first off it’s the only hotel that I’ve stayed in Georgia that has bidet, and I was so happy. If you’re from UAE then you know what I mean😂😂 Next, they gave me free room upgrade! Idk why but maybe because it’s Christmas? hahaha well, thank you so much I had a great time spending my “me time” outside the balcony because the view was stunning! The foods for dinner and bfast was perfect , there’s lots of choices and 1 night was really not enough. I hoped I stayed there longer.

nothing

Great view of the mountains. The surrounding area made for nice walks, especially after it snowed. The staff at reception would help us to book taxis and check if nearby restaurants were open, which was appreciated.

Where to start… We stayed for 5 nights. Each night we had neighbors that were loud, inconsiderate and would talk with their doors open in the passageway and would wake us up. This got to the point that we had to ask them each time to please close their doors. We complained to the reception and asked if we could be moved but they failed to help us. We also noticed that some the guests would leave their trash outside the door, which was not sanitary. Also, on two separate nights we had dogs barking right outside our window for hours during the early hours of the morning and we were not able to get any sleep. I understand that their is little the hotel can do about this but when we called them, they just laughed and hung up which was rude. I would have appreciated at least some sympathy or assistance in possibly moving to another room on the other side of the hotel or providing earplugs to block the noise. The WiFi was awful. Often to the point where I couldn’t use it at all. Furthermore the cable tv would stop working while trying to use it (this was especially frustrating when trying to watch the football during the World Cup). We felt it strange that the cleaners would try to clean our room around 4-5 pm everyday, usually after we would get back from a day out and would be relaxing or getting ready to go out for dinner. This meant that our room was often not cleaned because of the timing. A recommendation would be that they do this service earlier in the day, around breakfast time as done in most other hotels. The breakfast could have been a lot better. We have stayed in a few places in Georgia and that breakfast was the worst. We chose to skip breakfast a few times as it was not appealing. It was also congested with so many people every morning. The staff were very kind though.