great location, friendly staff

breakfast buffet could be better

Nice staff, good location.

Shower water was lukewarm. Asked staff 3 times to fix it. Finally fixed on our last day.

Good location with a view of the snow-capped Kazbegi mountains. The room was cozy and warm and had a nice view. The bathroom was clean and had all toiletries. Shower cubicle was also there. Even without using the room heater, the room was comfortable and well-insulated. Breakfast provided was excellent.

Even though I had booked the room on booking.com a few weeks ahead, the property did not find my reservation on their system. Since the property was almost empty, they didn't have a problem resolving it. Lift for access to upper floors were not working.

It was terrible when I asked for my invoice. I can only say his rudiness is really scary. I will definitely not come back because of this experience.

good location,amazing view

stayed 6 nights You can be bored selection of breakfast,staff in hotel need more smile it was strange passing reception and not hear hello or how are YOU, not comfortble old beds

Everything was great, as always - the staff, the amenities, the view. Everything is of pretty high quality and worked properly.

This time I felt that the breakfast was a bit poor, maybe not enough guests in the hotel, I don't know. Still, what they had was tasty. Also the restaurant was a disappointment. Maybe you should stick to Georgian cuisine to be safe, but pasta, pizza, soups and burgers were a disaster.

Breakfast was extremely horrible. It was just bad simply put.

Everything could have been better. Very poor service.

clean and great location

too isolated

warm floor in the bathroom and view

leaking shower and poor breakfast

quality furniture

mattrase

Nice views over the mountains and saune is modern and large - it costs extra though They made us fresh omlets after we complained about the state of the buffet

We were waiting +20 minutes to get our room keys - we arrives at 5PM so not the most unusual time, no one was around and eventually we figured out that the receptionist was sitting outside of the hotel so she must have seen us entering... We booked the Junior Suite - the-structure of the room is weird like an L shape and the balcony is rough concrete with pointy steel coming out of it - it is not done. The elevator did not work for two days we had to climb up to the top floor by foot all the time. The breakfast was the worst I have ever seen - the fruit basket had moldy fruits, - I informed them they just took the entire basket and did not bring any fresh alternatives. The salmon chunks were dried shrinked pieces that looked like they made the journey from the fridge to the buffet for weeks on end, I bet many of the other things served did too - I hope no one got sick,

Clean and modern Hotel. Room was big and the Hotel is not far away from the Center.

Very little choice at the Breakfast. Coffee costs extra.

Nice and clean room. excellent restaurant. safe secured. good staffs.

Suggestion: Bidet in the toilet could be added. Breakfast is very limited.

nothing

the room was not cleaned after the first day we don’t got any towels the door card stopped working all time no hot water at the evening we couldn’t rest since the had someone working on the roof the breakfast is very poor

Good staff, restaurant, Location, view

not sound proof, no AC, no daily room service

Location, view, restaurant

No sound insulation, very noisy you cannot even sleep well

The view from the room is amazing

The smell coming out of the washroom. The washroom is very small.