Booking.com messed up our booking with the breakfast so had to pay twice but apart from that the food was brilliant and the service too,great staffing all round.

Hotel outside swimming pool area nice on a sunny day. Breakfast very good

Hotel bit tired and dated, could do with some renovation.

False advertisement - There is no gym, just a treadmill and cycle in basement with no ventilation ! There is no swimming pool outdoor, no changing facilities, This is false advertisement. The room provided was like a horrible box not a compact single room. Not worth the money. There are many nice places to live nearby.

Some areas a little tired. Breakfast good. Set menu sufficient and well presented.

Noting average age of guests. Sofas, easy chairs appeared difficult for some.

The room and staff were great, all areas clean and tidy. Air con superb, food very good.

The only real gripe was that the room was superb and clean,the windows and outside door to the balcony/terrace looked like they were very dirty and not been cleaned in a long time.

Fabulous room and view. Very good breakfast. Very polite and helpful staff.

A bit far from town, but we knew that. Balcony had not been properly cleaned. Balcony could do with a refurb.

Breakfast was good but not enough fresh fruit. Dinner was also good, only issue was I was informed that it would be in one restaurant to find out it was in another due to bookings and I wasn’t informed so felt a bit confused to where to go. Staff are amazing and very friendly and sociable at all levels. The hotel should be very proud of their staff and the input they provide. Bed a pillows were far too soft for me, which lead to an uncomfortable sleep and neck ache. Amenities are good and coffee excellent. Bar staff very helpful. I would certainly recommend for a short or weekend trip. Toiletries in bathroom lovely.

Bed and pillows, leading to a disturbed sleep. Towels were worn and a little stained. Pool supposed to be heated, requires revisiting as it was still too cold.

Nice large room

Shower poor, extractor fan not working. Poor sound insulation. We could hear the person on the room above walking

Air-conditioning didn't work

Breakfast was great

Parking £12 each, too expensive

Staff are extremely rude! Place is filthy and very outdated. Car park is rammed and cost £12 a night. The lift is so small so it is not ideal if you have a pram. I would never return

The staff.

Room was tiny, could hear everything next door. Bathroom needs some TLC

Pool was Fabulous although you have to be quick to grab a sun lounger especially on those hot days. lunch was good

Breakfast was awful and not worth the money I spent, staff at helpful not great either. very slow

Evening meal. Not breakfast as I was asked to pay the full price even though I did not partake of it all. All food was very good

A slightly larger room' would have been appreciated.

The bar area was very nice, dining room very clean&tidy. Could not fault the staff, they do a amazing job.

Parking lack of it. Ending up in suncliff got stuck in parking space 30 mins until owner of another car came move hers. Then ended up on road outside.

Location

So outdated and dilapidated. A thin veneer of decoration masking a tired building that needs significant makeover to make it attractive in todays world. A real shame as location is great and pool facilities are decent too. Staff were friendly and amenable, so no fault there. Simply over priced for a standard that can’t compete with premier inn.

We had a garden room and the views were outstanding. The staff are excellent and nothing was too much trouble. When we arrived Mark on reception was very informative about the area and amenities within the hotel. We were half board and the evening meals were delicious and beautifully presented.

Nothing

Amazing location, it has rooms with balcony and an outdoor pool which is all you need on a hot day! The food in their A La Carte restaurant was Amazing and staff really nice!

The hotel needs updating for it's 4 star status (I am also comparing it with the 4stars I stayed in) , the balcony looks messy, the carpet in the room is full of stains , the decoration pillows also full of old stains, the heater the towels was full of scale, the TV was difficult to turn on. The people staying above us must have walked their 10000 steps at night as we could hear it as they were walking next to us and the homeless person staying in front of the hotel screamed all night and kept me awake, no one else seemed to be too bothered by this,but this is not the hotels fault.

Restaurant is the only place you want to visit. Great food, good service, excellent dinner.

The hotel is very old from 1930, you could imagine how old the facilities are. The building itself is very old, with outdated lobby, lift, scary hallway and very dated rooms. We stayed at the ocean view rooms, the view is excellent, but room is too old and not presentable at all, not worth 250 pounds for a night. Rooms are very dirty as well, a lot of stains on the bed sheets and towels. Please avoid staying in this hotel. However, the restaurant is beyond our expectation, good foods, great service, I will go back to the restaurant but not the hotel rooms.

This is not a four star hotel. Reception is lovely but the rest of the hotel is tired and needs updating.. room defo needs updating

Restaurant

Smelly carpet everywhere

Staff was helpful and polite. The double room with the sea view was nice.

The single rooms were small. There was only one, very small lift, not suitable for wheelchairs. The breakfast finished early. The bar closed early.

Good location, team was very friendly and helpful.

N/A

The location was nice, local to walk to beach and shops.

The staff I had an emergency, my earring got stuck inside my ear, asked for help at reception, and was completely ignored. A lovely lady called Louise helped and managed to get it out. What a lovely girl. Also want to point out the manager asked Louise to keep her children quite. How awful for her, show some compassion for the poor girl, all on her own, disgraceful.

The hotel was well situated and the pool area was nice

The parking situation is ridiculous apart from having to pay £12 per day if booking with booking.com and not the hotel directly and being told we could park in sister hotels the system is not joined to the other hotels and we now have been told we will be getting a parking fine. The service in the breakfast room was very slow - having to wait ages to be served. The decor is very dated and my bedroom had a bathroom which had two steep steps inside which was very odd

They don’t take contactless which in the 21st century is plain strange!

location was amazing but the parking is terrible. Asked to pay for parking upfront but the 2nd night I stayed I had to park on the road as all the spaces were full.

Parking and the rooms were far too Hot. Had an air con unit that didn't go below 16c and didn't cool the room at all, had to ask for a fan but even that didn't sort the issue of the temperature out.