Very helpfull staff. Accepted to open the spa facilites outside of initial opening hours on weekends. Great service at diner as well. Suite were great with a nice view.

The hotel stuff was extremely friendly and made it possible to use the SPA right after arrival, even though the opening hours differed. The breakfast was very good and the location is amazing to relax. Especially the jacuzzi on the rooftop. If you are in the area and are looking for a chill spot with high standards, this is the place to go! The restaurant and bar (brewery) in the cellar looked amazing.

Water in the shower only got semi-warm, not hot.

Leisure lounge. Meals. Location.

Prices!!! Attention to detail , eg toilet brush container dirty Additional charges for what we would expect included in a spa hotel.eg spa gowns Stuffy room, Hotel looking dated, eg carpets dirty and stained as are some chair coverings

Almost perfect.

The food during dinner :( Small serving and doesn’t fit to my taste.

The pillows and duvet where really nice. The location was also super great. It was relatively clean in the room. The food in the restaurant is okay but a little high prices for the portion size. Free shuffleboard was really nice.

When we checked in they didn’t have our booking in the system. Even though this happened to multiple guest they didn’t seem to know what to do about it. We waiting really long and in the end the lady said: you where lucky we only had one room left (even though I could see on booking.com that it was still possible to book rooms). We got a worse room than we originally booked. Then we had to pay and she gave us a worse rate than the one from booking.com, she then had to change it when we said we wanted to pay the rate we where promised. Coffee costs 25kr and there is no kettle in the room. After check in no one told us anything about breakfast, the retreat area or restaurant. We had to figure things out ourselves. From booking.com it says check out time is at 12 but they insisted on 11 so we had to check out earlier than expected. After the really bad start we wanted to get a drink at the bar. We pressed the button for help 2 times and no one came. We then had to go to the restaurant to order in the end. In the room our air condition didn’t work properly so we had it really cold. We turned it up to the max heat but it just got colder in the room. When we went to the spa area we had a great time relaxing outside until a guy came and said we had to leave because he had to clean the jacuzzi. That was not told to us on forehand. The last thing was at check out. We had to wait yet again because they didn’t believe that we had already paid the day before even though we showed the money being pulled from our bank account. I find this to be really poor service for a 4 star hotel. Room for a lot of improvements if you ask me.

Good breakfast. Comfy beds. Spa and sauna.

Location far from Bergen city. 45 minutes drive. Must have a car. Nearest supermarket 5 minutes drive. Hotel has free parking.

Good breakfast. Comfy beds. Spa & Sauna.

Location far from Bergen city. 45 minutes drive. Must have a car. Nearest supermarket 5 minutes drive. Hotel has free parking.