Lobby, Michelin restaurant

N/a

didn't have breakfast

nothing

Bed was very comfortable

staff didn’t give the impression of being at a 5 star hotel. renovation meant the room for drinks was very underwhelming. generally the hotel felt tired

Perfect position at the heart of Geneva and wonderful view of Geneva lake. Easy to access public transportation, luxury-brand stores. Tranquil and relaxing atmosphere. Welcome event is very impressive with champagne, sweets, fruits and nuts. Friendly and professional staffs. Beloved suprising gifts from the hotel (free cakes, delicious sweets) everyday. Housekeeping is good (2 times of cleaning). Check in and check out are very quick. Spa, relaxing areas with swimming pool, sauna, sacuzzi are amazing. Perfect vibes for holiday. Very friendly with childen.

Sometimes I don't understand the behaviour of several staffs (restaurant for breakfast). When my family were having breakfast, my daughter wanted to go to the restroom. I left my meals and individual stuffs (book, kindle, pens on the table) to inform that we will come back soon. We have not finished our meals. However, when I came back, they cleaned everything. They thought we finished and left. It is so weird. Another morning, when I stood up to choose some food for my breakfast, they cleaned my plates with my croissants and nuts. It is quite difficult to understand why the staff needed to clean my stuffs as quick as possible. I have not finished my meals. Moreover, it is quite wasteful to throw food like that. I was very disappointed and hostly did not understand the reason.

their attention to details is impeccable, the ambiance, the rooms, the service. loved every minute there.

nothing!

Housekeeping was amazing

our 2 rooms were not the same level. the reception and duty manager did not find a solution and requested additional money for upgrade.

It is a beautiful hotel with very picturesque setting.

It was perfect.

Izumi Restaurant

Overpriced