wide array of delicacies. staff gave their personal touch in waiting and serving.

I specifically like the property and its location.

Very less food option. Breakfast area was so suffocating. Less staff, need to wait long to refill finished item during breakfast. No proper cutlery provided along with food served during room dining.

The hotel itself and the location was absolutely amazing. The breakfast was lovely and all the staff were wonderful and very caring

We liked everything

Spacious and comfortable room and bed. Excellent location, in the middle of the city, but still calm.

Security system

Not cleaning properly wash room, and provided cups, spoon were not clean .. spoons where very dirty

good location good rooms

punctuality is missing food is over priced. variety is less

Location and heritage look of the hotel was awesome. Stay was really comfortable.

They should improve upon food. Breakfast was not of adequate variety. Also menu options available are very less. If they can improve on food they should be rated 5 star.

this property was so so beautifully done up we didn’t want to leave our rooms. The service was incredible - we were given everything we needed. such hospitable and warm waiters. the rooms are plush and well maintained and the colour schemes are tastefully designed. can’t stress enough the excellent vibes we got from the Elgin! i wanted an espresso martini which they didn’t have on their menu - I told the waiter the ingredients and the procedure and he made me a fantastic one so do order that if you stay with them. last but not the least, the most friendly and adorable Labrador Casper stays at the elgin and he made our stay an absolute delight ❤️

The kitchen staffs n the food was good.

The hot water n bathroom leaking.

The distance from room to the breakfast point was quite a bit.

repetitive menu of breakfast. non cooperative behavior of front desk regarding invoice type asked.

The room furnishings were good and staff was polite and smiling all the time.

1. At the time of booking, we were confirmed in writing that a pickup car hire from NJP station will be free of cost; however at the time of journey; we were told we need to pay. Getting wrong information isn't a professional behavior. On discussing with Hotel Reception at the time of checking in; we were asked to sort the matter with Booking.com corporate office - we expected the Elgin property to take more ownership and sort this kind of discrepancy instead of asking the guests to go figure. 2. The Breakfast as well as Dining Menu were very heavily skewed to Indian Platter; this was very disappointing as we had expected the options to include wider Continental Platter especially during Winter Season. Having Poha/ Idli/ Dosa during a Darjeeling Winter vacation stay was far from our imagination. For a 5 night stay, it was quite boring to have same common items everyday.

Inspite of reduced rates due to covid, they charged us the same amount which was almost twice the rate of that particular date. We felt it as a penalty for advance booking.