Location , staff , breakfast

Not a sufficiently varied menu for lunch

great location

poor checking on service and poor service in the bar area

Beautiful decor

Best service from stuff, more love for them

Everything was perfect

The location was very central to all amenities we wanted. The view of the mountain and V & A was spectacular. Breakfast was more than enough with a good variety of food to choose from. We booked our Christmas Lunch in advance and found the menu superb. The room was more than comfortable but we would like to especially commend the excellent attitude displayed by all staff members that we met.

The air conditioner was a little noisy and this could be looked at by management in the future.

Room was nicely cleaned.

There was noting that i did not like. it was an excellent stay!

My suite was fantastic

All covid19 protocols were observed 100%. The place is very clean

The rooms can do with new carpets

The room was large and spacious and the bed very comfortable - overall the room was very clean and comfortable. There was good tea, biscuits and coffee in the room and more than we needed. The toiletries were also a good quality and the shower was nice and big. The breakfast experience was really great - such a wide selection and the salmon was especially good. The staff were really friendly and helpful, even recommending new teas to try. It is a big hotel and they cater to tour groups, but this was not a problem at breakfast at all. The hotel is a short walk to the V&A Waterfront, and we felt safe on this walk. The hotel is beautifully decorated in all common areas, all in a nautical theme. The bar/lounge was really comfortable. The pool area also looked very inviting (but a bit cold in winter!). WIFI was good - quick, uncapped and reliable.