We love the atmosphere in the bar at night. The location is brilliant, with the view over the lake. We also appreciate the sound-proof rooms.

The 3 bed was not what we excepties from a hotel whith 5 stars

A beautiful historic hotel, with heartstopping views of the lake. Immaculately clean rooms featuring charming creaky floorboards reminding you of the heritage.

Disappointing breakfast. Expensive for a very ordinary buffet. Expected more from “the number 1 hotel in Lucerne”. Hot food was stone cold (all of it!) and it was early in the day. The young staff stood around like deer in the headlights. They didn’t seem to know what to do? New staff? I almost wanted to clear our table and those of other guests! Staff at reception seemed lost too. Unable to advise how to operate the window blind so you could actually see the lake view that we paid for! - photo provided of our ‘lake view’. And reception turned off our wifi/internet access because we settled the bill in advance? What a debacle. Essentially the service lets this hotel down. It’s a beautiful hotel but it’s always about the service, first and foremost 🙏

The hotel facilities were antique and my suite room was very spacious and nice. The view of the lake from the room was so beautiful. I'd like to thank the woman at the reception again for her kind help during check-in and check-out. She always responded kindly to us when we left our luggage at the hotel and went back to pick it up.

When we went to the restaurant for breakfast, a waitress told us that we could only sit on one of the two tables in the middle of the hall. Even though we went early and all the seats were empty, she told me there were no seats on the window side or on the pillar side where we could see the lake. But everyone who came after us chose their seats freely.

Exceptional 5-star hotel in a fantastic location. Right next to the old town so everything is in reach. Very friendly and welcoming staff.

Price but everything is expensive in Switzerland.

all

water leakage from the coffee machine

Historical hotel with beautiful old architecture. Staff was simply amazing, so friendly and helpful! Excellent breakfast.

great location to go everywhere

We loved everything. The location was excellent. The hotel is close to everything. Although it is on the other side of the train station and pier, it’s actually just a 5 to 10-minute walk. The chapel bridge is between the wall from the station and hotel. Behind the hotel, about 10 to 15 minutes of walking, are the Lion Monument and the Glacier Garden. At check in, we knew it was going to be an excellent stay. The concierge, Noah (I hope I spelled his name right), immediately made us feel welcome. He gave us information, tips and suggestions that made life easier for us. The lady who delivered our room service was so very wonderful as well. The customer service is just top notch: professional and yet warm. Everything about our room was just wonderful. It was huge, the bed was so comfortable, the bathroom was clean and huge, and the view was just to die for. Check out was painless and quick, with the same efficient and yet warm customer service. I can’t say enough good things. If we have the chance, we would love to visit Luzern so we could stay in Hotel Schweizerhof again.

None! 😁