Good location. Within walking distance to train station and sites of York.

The beds in the hostel were loud and uncomfortable. The staff also split my friend and I up into separate rooms despite booking together. She was placed in a mixed dorm as a single woman with only men. Not a very safe decision!

Good staff & convenient location.

Refund policy. I have cancelled last two days reservation but was refunded only one day's amount. 14 days stay policy should be flexible so that some one in real need get benefit of staying more.

great location and price

The decor is great and the beds are comfy. Excellent storage and good views over Micklegate.

Some cooking facility would be ideal. And please remind people to bring the ID they used for the online check in as this was requested.

The privacy

The noise from the other share roommates and the attitude of the receptionist.

the location and the curtains that each bunk bed had for privacy

the toilet and shower are inside the dorm room, so when someone uses the toilet the dorm room smells! No microwave, no kitchen, the bar closes at 6pm. the bathrooms were always dirty.

Property was very central to York City Centre.

The TV remote was missing from my twin bunk private room.  Bathroom smaller that I thought it would be.

Brilliant location and friendly staff

Nothing

It was noisy at 2.30am. Lots of shouting and slamming doors. Nobody intervened to stop it.

Very good location and nice stuff

Great location and a very friendly staff. Lots of conveniences on site as well. Including luggage storage.

It was pretty loud the night I stayed, BUT that is luck of the draw in a hostel.

Location

No elevator, small bathrooms

Overall it was pretty good; the beds were beds, the food was food, and the location was great. There's parking nearby; everything in York is around a 10-minute walk from the furthest place on the opposite side of the walled city, so it's not hard to find a place to park. Pillows, blankets, etc., were provided, you might need your own towel though. It's about what you'd expect from a hostel; everything was good enough, and it's cheaper than most other places.

the staff are so nice especially the one who sings in the reception

nothing

Good location, very few services available

The mattresses were loud and rubber, the sheets and bedding were low quality and scratchy. They tried to charge us 4 pounds to use a towel, then they did not have any for us to use.

The privacy that comes with the curtains

Nothing much

was just right

size

Rooms were nice, great old building.

They charge to store your luggage, if you are a guest. Never had this in any other hotel/hostel in the world so I was a bit surprised...

Location, bed curtains

I booked to stay two nights in an 8-bed room at this hostel, then extended for a third night, again in an 8-bed room. Several years of travel experience lets me know that typically hostels let you keep the same bed in this situation. The next morning, after 11, I was told not only that I’d have to repack to change to another identical room, but also that my room wouldn’t be available until 3. They were impolite and manipulative about it so I left a bad review. A few hours later, in the new room, I notice an extra £5 was charged to my card. I was never told that I would be charged, and the charge summary area was left suspiciously blank! When asked what the charge was for, the receptionist gave no answer, but advised I return tomorrow morning to get a refund, and speculated it was probably for a late checkout, even though I was staying another night! This hostel is deceptive, disrespectful and possibly criminal for secretly charging my card without explanation, likely in hopes I wouldn’t notice. I also had some jeans go missing that same day. Booking customer support did nothing, as is always the case, hence its low TrustPilot score.

nothing

no lift we were on the 3rd floor. the room was expensive with no carpet or rugs, no bedside tables,

Location was good and walkable distance from the train station and sights.

The bathrooms in the 6bedroom room weren’t great. Clogged toilets, and shower and toilet in the same area.

Comfortable bed and good location

There were no plugs or anything to place my phone or other stuffs in the bed. No light either on the bed. The door on the bathroom was super old and i got stuck inside and the shower flooded

very poor beds, extremely noisyfrom otherwise guests, very small bathroom, mold on sink and in shower