The view was great from the cafe/restaurant overlooking a lake. The staff was so helpful and always greeted with a welcoming smile. The staff was friendly and assisted with the direction to the resort and night check in. We are thankful to have the meals prepared at night. There was a leakage issue on the rooms that we have booked and once we complained, they have switched us to the Premium view room without additional charges.

1) Electricity cut off few times at night. 2) Hot shower on and off. 3) Laundry huge mess up. We are still okay with the two issues highlighted above but the third one made our stay bad. We send a long & wide shawl for laundry and it came back shrunk with the colours almost 70% gone. They knew it was damaged initially but just passed it to us and left just without notifying. When we checked, it was damaged and complained to seek for compensation. This was still okay as the staff apologised and said the person who did the laundry did not know how to do it. By right they should have asked us at least if they don’t know. The huge part came out when we were checking out to make final payment and to ask for the compensation. The director who was present at site was extremely RUDE! He raised his voice to us (CUSTOMERS) and calling our clothes as a fake. Asking for a receipt of the shawl, I gotta know who in the world keeps a receipt of a clothes at least more than 30 days? when we ask him back, he says he doesn’t know. I agree with his point on the depreciation value but his whole body language, his voice tone, the way he handled the whole issue was extremely terrible. We have travelled to India a lot of times but this is the first time we have faced this issue and the first time with this kind of person! His rudeness seems to speak for the way a “MANAGEMENT” handles the customer. He does not know how to handle an issue nor to handle a customer. We requested a black and white (official email or letter) for the refund as they keep on mentioning they will refund within 2 weeks and they refused. Although he gave back 50% of the value of the shawl, it was never about the money but the attitude of a person to handle an issue was extreme terrible. I am an international traveller and I had big hopes for this kind of 4 star resort and this director’s attitude just made it like it was a 1 star resort.