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The breakfast is very healthy and good, and it is different the second day.

Wow, where do I even start? This hotel exceeded almost every single expectation that we had and was definitely a highlight of our trip. From the moment we stepped into the lobby for check-in, we were made to feel so welcomed by the friendly staff. Nothing was ever too much trouble for them and service was very personal with a smile (behind the mask). Need directions? Check. Need an umbrella? Check. Need a taxi? Check. They even served welcome drinks to my parents who were just stopping by on the way to Nagano and were not guests. Such small gestures made us feel appreciated. The room was really huge and spacious, the pictures can't do it enough justice. We had a really comfortable sleep and wished we had booked it for another day. The centerpiece bathtub was really inviting and for the shy ones, there are blinds that can be lowered to block the views from the room. Breakfast was fantastic with a nice range of Western/Jap choices and we really enjoyed it. The spa/bath on the 3rd floor is a real treat and it's always nice to be able to soak in it after a long day out. Maybe it happened to be a Monday but I was the only one there and had both the indoor and outdoor bath area all to myself, talk about being lucky! Thank you Le Grand for such a wonderful stay in Karuizawa, would love to be back in the future!

Might be a little far from the JR station but distance is always subjective. 15 minutes tops but grab a cab if you have luggages or if the weather is bad. The ride costs less than 800 Yen.

The hotel location was kind of perfect. Walkable to the train station and Lake and Old town (without luggage), situated basically right in the middle of the main street. It's opposite a couple of bus stops and the main tourist information area. The staff were amazing, took care of everything and did such a good job trying to manage English. Some translation with Google was needed but it didn't damage the experience. The staff even helped to print some train schedules and local restaurant recommendations for us! They lent us an Umbrella on the day of rain, too. Even ordered us a Pizza when we were too late for dinner. The main concierge seemed genuinely interested to hear about our Volcano trek! The room was huge (compared to what we got for a similar price in Tokyo), with a luxury bathtub and a great shower and toilet. It had AppleTV (didn't use it, though) and a big flatscreen. There was a massage-in-room service and a small spa on the top floor. And if you go in the cold months a lovely real wood-log fireplace in the lounge. Breakfast was good, a wide selection from various Asian foods and some European. Good coffee.

It was a bit disappointing to see the message "anyone with tattoo or body art may not use the massage or spa services", without any explanation or suggestions on alternatives. I think I only saw international travelers during my visit so this would be quite off-putting I imagine.

Cozy and clean room. View from the outdoor spa.

Breakfast was relatively simple. No place to take a walk inside the hotel property.

The atmosphere, the stuff's attitude and everythung was beyond our expectations!! Thank you!

Nil

The property is well kept and clean with modern facilities.

I understand the difficulties of recruitment but hope they will act on it to ensure the smooth running of a great hotel experience.

This hotel has large, modern rooms with huge bathrooms and upmarket finishings. The indoor and outdoor onsen baths on level 3 are fantastic. Breakfast (Japanese or western style) is excellent. It is quiet, with a good location midway between the station area and the Ginza Street area. It is fantastic value for money.

our king sized bed was a little saggy in the middle the second time we stayed there.