Very responsive and friendly staff. Nice breakfast. Special greetings to Miss Ori and Miss Mimosa. Always ready to help.

I have no idea why this hotel has such great reviews - I chose it because of those reviews. Huge mistake! First, the hotel definitely does NOT meet the criteria of the 4 star category. The Reception advertised as 24\7 is actually from 8 AM to 22.30PM. The rest of the time there is one security guard who does NOT speak English. You don't stand a chance if you need a doctor or something. There was a wedding in one of the nearby hotels on one of the evenings. The music was deafening, loud and terrible. Until 5 AM.5 AM!? In a resort where there are people to rest!? In the hotel, it is not possible to dial an outside line from your room to call the police - there are no instructions on how to do this. The security guard at the front desk REFUSED to call the police. Really?! In the hotel during the day there is NO way to talk to any manager if you have a problem. And there are enough problems! The maids who do NOT speak English have obviously not heard that when they are cleaning the corridors it is not good to SCREAM and make loud noise - people are supposed to be resting! I told the reception that. Twice. No result. Don't even try to sleep in this hotel between 1 PM and 4PM. The maids will be banging on doors, shouting at each other in the corridors and utterly amazed that you don't approve! When I insisted on speaking to a manager, it was explained that all questions were for the receptionists - the bosses live in England. Pillows and mattresses in the hotel are under all kinds of criticism. Mattresses are like a waterbed and cause bone problems. Pillows are only good if you want to break your neck while trying not to sink below ground level! I definitely do NOT recommend Saranda Palace! I wasted my money!!!

Rooms were very good, great view. Swimming pool was beautiful. Location was good, lots of good restaurants around but not too busy or too central. 20 min walk to the very centre of Sarande.

Shower in the room doesn't have a door so water goes everywhere. Swimming pool is deep all the way so not very safe. Lots of litter on the beach area that belongs to the hotel. Breakfast wasn't great. Hotel looked like was very good a while back but hasn't been maintained enough to keep the standards.

The staff were welcoming and polite on arrival and our rooms were cleaned well, daily (ants were a problem).

Appreciate we stayed at the start of the tourist season but we were not told that the facilities would not be available. The pool was completely empty, bar closed and breakfast was not great at all - poor choice, cold and cold coffee. It also wasn't made clear that there was a steep hill to access the property

friendly breakfast woman, thank you!

very clean and new + sea facing ! staff was great and even organized a little surprise with balloons and cake for us

Private beach is not really a beach but concrete area by the sea. Pool does not work No sun beds either we did not see many other guests stay in the hotel as well because its not perhaps the season yet if you are visiting in May/ June better to stay closer to the port and centre as it’s more lively than the area where the hotel is at

Friendliness of staff. Cleanliness of hotel and room. The view from the balcony. Great breakfast buffet

A bit far from the promenade.

It is an old hotel that was recently refubrished. It looks nice on the surface, but still needs some work to be done.

Breakfast is terrible. Quality of food is really low and the only eatable this is fruits.

Stunning panorama and beautiful grounds including pool. Nice breakfast and comfortable rooms. Modern excellent bathroom.

Pool could be less deep.