Rude attitude towards guests, not clean siggaretes left from previous guests look at the pictures below, no attention to details, gave us shoes for kids age 2,3 when our children are 8 and 11. Toilets in the main lobby not clean. Food not good for 5 star Hotel. Overall needs big improvement on many points.

We made several complaints to the Director Ingo and General Manager Ms Silvana Schloesser, they came up to our room without notice and she said “I can kick us out”.

Location, clean and helpful staff

The hotels reputation is deserved, it is very good. We were half board and the food was excellant. The chef coped very well with my wife's allergies. Really enjoyed the evening pianist. Given the terrible exchange rate gbp to chf we found the wine and spa a little expensive but this would not deter us from returning. It was the highlight of our 3 week 10 hotel tour of the alps.

Everything was very good.

Everything

At the Tschuggen Grand Hotel everything is just perfect. It‘s a five star hotel that does live up to that rating. If you have a request, they make it possible. Superb bath facility and a private train right into the skiing area. Great in-house restaurants, especially the La Brezza which is outstanding. Any time again.

I liked everything, but would like to mention just one small thing. The key to the Bath lockers should have a wrist strap.

Location, staff

it is an average 5 star hotel in 1980‘s style. this does not deserve a price if CHF 1‘200 for a room per night. So this is highly, highly overpriced. Based on my experience, max CHF 450 are justified for this standard of hotel rooms.

great location for skiing

food was not great. disappointed in quality of food. lacking good modern restaurants with variety of choice and quality

the location is perfect. the spa is great