L'emplacement, la grandeur du logement. La propreté. La réponse rapide par le biais de la messagerie de booking.

Problème pour déverrouiller la porte. Le n° de téléphone 0184883320 à mis énormément de temps à décrocher, et nous a raccrocher au née parce que nous ne parlions pas anglais .

It was really clean and the apartment was very light with plenty of space for us all

The lock system for the front door was not very reliable. Despite triple checking in the evening if it was locked we woke up in the morning and the door was slightly a jar

Location of the property was nice, Super market nearby, Tram station and Metro 700 Meter from property. Apartment contains 3 Bed room and 2 Wash room, Kitchen was also good including Hall consist of Smart TV and very big open Area in duplex. Continue from what didnt i like Worst part i have asked them i have faced so much issue and need one hour more to check out on 17th as Hot water still not there after 24 hours after complaint. They have send their cleaning staff at 11 AM (Check out time) and called me we can give you 20 to 30 minutes maximum. We were 6 People staying in apartment and how to take shower in cold water that was not acceptable. They were not ready to listen and after reaching back to Poland i have asked for compensation of 50% that is 400 euro with lot of issues but they came back 170 Euro as compensation. It was mental and physical trauma with family where we were out of apartment for 2,5 hours because key was not working, Also when we checked in floor was wet and few things were already damaged (Shared pics with customer care) How can someone use ice cold water when it was very cold but finally i got only 170 euro as compensation from Sweet in. Look at my bookings and i have never complained or given bad feedback. I have been to 11 countries and always book apartment with family from booking.com. I thought looking at my previous bookings and records booking.com would have compensated me as sweet in was ready only for 170 Euro

I would suggest not to book this apartment if you are going with your family, When you book apartment from booking.com before your check-in (few days before) you will be asked to login to Sweet in app and you have pay 400Euro as additional deposit. I have booked this Apartment for 2 days with my family and paid 799 Euro plus 400 Euro deposit. Once your check in time you will be given digital app on your phone to lock and unlock apartment. After check-in i went out with my family around 6 PM to roam around and came back 10:15 PM but my Smart key was not working. I called there customer service and chatted on support they acknowledge issue and told it is some technical error and we will be sending physical key with someone. Sweet in representative called me around 10:45 and told he will be coming in 1 hour 30 minutes, After 6 to 8 more calls he told me there is lot traffic (Not possible as it was 11:30PM) he came by taxi and reached apartment by 12:15 and opened door. I booked this apartment from 15 to 17 May Check out and it was very cold outside after 11 PM and customer care told me to go to some restaurant and have food, No restaurant was open and i was outside with my 1 year old daughter and family. Someone he gave me physical key and told me to use this as smart lock having technical issue. My baby food was inside apartment and our dinner was also inside. We had our dinner at 1 AM in the morning and very exhausted as we were standing outside for more than 2 hours for keys in cold weather. I am not going to blame person who came as he apologies for technical issue. Next day morning (16 May) hot water not coming from kitchen, any bathroom, sink etc and i complained to sweet in customer care and i was informed they will fix it. We waited for 2 hours but no one came and no response from customer care which resulted to take shower with ice cold water and my family got sick. i have screen shot of all messages and sweet in acknowledge their mistake. Continue in above

spacious rooms and location

no internet connection in some bedrooms bedroom windows were too hard to push open

location, size of property. all the accessories provided were fine. the room was well equiped. it was easy to access and find it, instructions were clear.

For 3 colleagues we missed blanket - we had to share it for 2 persons. uncomfortable and unpleasant. ok for one double bed but not fot the blanket. also - ordered for 3 persond but had supplies for 2 persons - coffee, shampoos, water, etc. As well it was ordered for 3 nights but coffee was only for 2 mornings.

Large, spacious appartment. Lots of bed equipment - different pillows, blankets

Worn out furniture Not enough lighting. Only standing lamps.

Clean and tidy place and spacious rooms ‏The place is close to services and the train station

The lighting is somewhat low

Room wasn’t clean. Bathroom still smelled like pee. Got charged twice