The breakfast was good

It was in a central location and all our excursions were in proximity and easy access to the beach

That the laundry dryer cost was high

The room, the variety of snacks in the small market

The staff were so helpful and nice to us. I even was given barber shop recommendations for my teen son. Breakfast was excellent every morning and the guy serving the food was always extra nice to us. The beds were extremely comfortable. The housekeepers did a great job and always gave us extra trash bags because we tended to accumulate alot each day. Id say Holiday Express San Juan Condado was the best hotel experience. Im definitely a fan of Holiday Inn now and will think twice about paying for over priced 5star hotels in the future. Im so glad we picked this hotel. My family agreed. Also price was very affordable for these type of accommodations.

No complaints. Everything was superb.

The staff was friendly

the area

nothing

Excellent staff, very friendly and helpful. Greeted me every time they saw me. Answered my questions I had about the area.

Location, pool, breakfast, chairs on beach

Nothing

staff was really good and helpful!

The breakfast was wonderful and we loved how close the hotel was to restaurants, stores, and the beach. Excellent location! The staff was friendly and helpful.

Breakfast was nice, staff excellent.

Pool could have been cleaner. Catch for water in fitness room very dirty!

Staff very friendly

Parking very difficult.

I liked that it had a whirlpool and a regular pool to relax in. Facilities had a gym which was nice and a 24 hour open market with drinks and quick foods for a late night bite :)

the smell of raw sewage in the rooms was the worse

The stuffs are good. The bed is conffy and the sheets are clean. The location is safe and close to restaurants, and a walking distance to the beach.

There is a bad fishy smell in the room and the corridor. The lobby is not fancy. Very limitted breakfast options. There is microwave in the room but eating in the room is not allowed ( just take out the microwave). Coffee maker has missing parts.

The location

The bed was worn out it had a huge dip in the middlethe bed was not comfortable at all. The bathroom smells like sewage at times like they have a plumbing problem.

The breakfast was trash food…synthetic eggs!!!!! House coffee was ok.

Good location. Access to beach. Lots of restaurants nearby. Close to many tourist attractions.

Breakfast was okay but could be better. No parking.

Nice Hotel in a good location. Close to the beach and Restaurants. Good complimantary breakfast.

Too expensive.

location, staff.

Facilities had a leak that left us with no water and no elevator for 2 nights

everything was clean and neat. The room was a welcome pleasure. Breakfast was delicious.

There was no free parking.

The breakfast was very good, beyond cold cereal and toast, and the servers were professional and polite as well as the front desk personal. Much appreciated. Location was very good for our desire to walk around and see a touch of San Juan. Close enough to "run" back to the room to change if needed. Bed and pillows very comfortable.

We read the reviews and nothing was totally unexpected. With the weather conditions Puerto Rico has experienced we can only imagine the difficulty in doing repairs and upgrades.