The Reef House is a beautiful property, well maintained and extremely comfortable

Breakfast adequate but fruit not ripe and therefore inedible . Insufficient staff so a second coffee not possible and left and went to a cafe nearby.

Insufficient staff. The resort looks tired with rotting stairs on the outdoor staircases and deteriorating and unravelling cane on chairs outside our room.

the breakfast was delicious, I enjoyed the granola bowl every morning. The location was great, across from the ocean and the sunday market was a bonus. The pools were beautiful and never over crowded. The laundry room was easy to use and the staff were extremely helpful, polite, and went above and beyond to make my stay comfortable.

At least one other meal to be included for what the cost of the stay was. My shower stall door was a bit outdated, but I'm really reaching to think of something I didn't like, as this stay was great.

Everything

There was nothing we didn’t like

staff

booking specifics so a repeat client can be confident that the room they think they will occupy is the room allocated

Staff really looked after us. Located right across the road from the beach. Excellent restaurant with view over the water.

The Reef House is in a fabulous location on Palm Beach and our stay included some lovely extras like afternoon canapés and free bike hire

Included in the relatively high daily tariff are a series of special inclusions like wine tasting and cocktail making - that’s if you can book into one. despite seeking to book into both classes on our arrival for a 7 night stay we were told no places were available! Even though we asked to go on the waiting list we were never during our stay of a vacancy - it was only when we complained to a fellow guest at the pool one day who was going to a cocktail class that afternoon that we managed to ‘jag’ access to the cocktail making class because they told the bar tender running the course about our situation. We stayed in a beachfront apartment where the floor wasn’t cleaned for our entire stay, where the spa towels were never replaced and where the shower leaked all over the floor such that you could not use the toilet until it drained away.

The staff were approachable, helpful and friendly. Complimentary sorbet around the pool , punch and canopies in the bar daily were such an unexpected surprise as were the chocolates and bubbles on arrival. Our holiday was the highlight of the last couple of years. We escaped unseasonal cold, rainy Sydney for 33 degree days and sunshine. We are definitely rebooking !

Nothing really