Everything was first class

Nothing

Because of a village problem, the water was cut off. BUT the staff were very very apologetic and helpful. They gave me a bucket of water to use if I needed to wash up and also gave me lots of extra bottled water. And my breakfast was not included in my booking but they gave me it free because of the hardship/disturbance caused because of now water all night and into the morning. Thankfully the water pressure came back on and I was able to take a nice hot shower the next morning before catching my flight. Also, while I waited for a taxi, the hotel staff offered me coffee and a croissant. I was well taken care of.

nice and close to the train station

fridge wasn’t cold enough

excellent staff . staff helped a lot in directing to sightseeing in Rome. Parking was ok, but could be problematic in busy seasons. breakfast was really good.

Very poor WiFi. not flexible for middle or large size families.

Silence

Quality and cleanses could have been better.

The hotel was clean.

The receptionist was rude, tone of voice and body language slightly aggressive. Definitely shouldn’t be working in hospitality, a few genuine questions were clearly irritating him. Asked for a taxi as we had a flight to catch and was told the only booking he has was for one specific time slot, asked him to find me another taxi firm and said if they don’t turn up, which happens a lot you will miss your flight and it was said with some passive aggression for sure, he was arguing to use the one he books, perhaps he has a deal with the taxi man I have no idea. He did not try to facilitate a taxi for us and the room had not network signal and the Wi-Fi would not extend to the room. It was a stressful experience and we felt forced to take a taxi 30 mins after we wanted to, we only just made it to the gate. The man at the reception said it takes 5-10 mins to clear security as it’s a small airport, complete lie. 3 flights were taking off at the same time, I only made my flight because I had paid for fast track otherwise I would have missed it because of him. Worst experience I’ve had and worst service I have ever received. The taxi driver never ran no meter and we were charged 20 Euros for a 5 min journey literally. Stay at your own risk… We had to exit our room just to get some signal to try taxi firms, the place does not have good services around it, location is close to the airport but that is it.

Friendly welcome and efficient check in process with helpful, knowledgeable staff

No minibar as stated in listing and the rooms are extremely light due to the LED on the safety lighting appearing to of been obtained from teh wing of a Boeing 737 and thus illuminating the room even with the lights off and curtains closed.

The 9.30 cut off time for breakfast

Very clean and the staff was very helpful

nothing