Central location

Broken electrical outlet, defective landline (no dial tone), hair of the previous guests on the toilet floor, hot water comes out 5 minutes water running the showers

I always come back to this place and refer my family and friends to book here. Great ambience, nice food, and close proximity to the popular places in Baguio without the hassle of traffic and noise.

The room was clean, the bed was comfortable and had a good rest after a day of going around the area and the water heater works fine. The room includes a ref and a coffee maker. The property is just a walking distance to SM, Session Rd, and Burnham Park. The staff are courteous as well. Overall, had a good stay.

Going to the parking area was quite a challenge. Seems not lower than 45 degrees. There’s no elevator, thus it would be a challenge for some to climb up the stairs.

location

near the road so it’s a bit noisy

location only

poor internet connection

The location is ok, very accessible. It's near the mall and the venue of the conference. Taxis are easy to get. The food is at par with its reputation. The place is quiet enough. However, the traffic noise outside may be bothersome for others.

I think the staff could be trained better. They are courteous but not as accommodating as other staff expected of hotels. Two occasions have demonstrated this aspect: the lack of central management in personal requests to keep packed breakfast (was promised but disappeared in the evening) and the lack of better response towards reminding the resident that she must check out. I acknowledge my shortcomings but I think the staff could've been more sensitive and responsive to my concerns regarding my forgotten phone and new number which wasn't jotted down, hence I had to book another room, a family suite room, at 10:49 pm just to catch some rest. I had to shell an additional expense for it. In the last room that i was transferred I also noticed that the toilets were not working. Please train your staff before hiring. Please look into the facilities like flush, hot water mechanics and better towels. Am sorry I have to itemize all these. Thanks.

location

the price was not worth it at all. The room was shabby and the public comfort rooms are better. The safe had to be broken and removed as they didn’t have the key.

location, eager to please staff

no generator, power outages, no cable, no basic first aid medicine available at the front desk, no trained medical nurse onsite or trained staff with first aid knowledge, haunted as confirmed by staff, old dirty looking towels, worn down facility