Professionalism of the front desk staff, the views of the room, the fact that it actually feels like luxury. A lot of hotels claim luxury, very few can make every part and part there of, of your experience feel like absolute luxury.

The hotel car service driver who dropped me off at the airport was unprofessional and not up-to-parr with what this hotel is. The guy actually offered me to go hangout with him and his girl. This is the clean version of that offer. Two things: If i were white, with blonde hair and green eyes, he wouldn’t dare to make such offer (he said he wouldn’t); The other thing, soliciting a guest of such a high standard place, is almost shocking. My understanding is that these are not direct employees of the hotel but there needs to be better vetting. In plain English, i do not want the taxi driver soliciting anything to me, not at the JW; it doesn’t fit the rest of the staff and hotel.

Ubicación . Personal muy amable

Las habitaciones no estaban muy limpias y les falta mantenimiento . No cumplen los estándares de un hotel 5 estrellas

The location is so convenient, placed inside a mall yet private.

The first room I was in smelled a lot of humidity or mold and I requested to switch. In both rooms I was in I could easily hear the rooms next door - poor sound insulation. My last day there I guess the room above me was being cleaned at about 8-9am and the loud noise woke me up.

Absolutely beautiful and I received assistance the moment I stepped out of the car!

I loved everything!

The great service

Very comfortable

Tiffany was amazing very helpful she was critical in solving my problems she is the best Saludos de Miami😍

exceptional location in Blue Mall