Very friendly staff,extremely nice breakfast

Nothing

It was a special bday. There was a bottle of bubbly and cake waiting for us on arrival, which I thought was a lovely touch.

All was good.

Excellent breakfast apart from poached eggs not soft

Every thing ok

The room was lovely; very clean and comfortable. The colours & furniture were very nice. Lovely touch of cake awaiting us on arrival.

Two complaints only; the bathroom door got stuck on the floor & I bashed myself (only the once) as then realised the problem. Not all of the breakfast menu was available; this was disappointing.

Very good location - although in the city centre a lovely quiet area. Very clean. Perfect facilities and little extra touches such as cake and fresh milk was really welcoming. The staff were very friendly and attentive. The breakfast was first class and was the best we’ve ever had anywhere Would definitely love to return

Nothing everything was great

Location and the quality

The room was smaller the we thought and there was little hanging space for clothes

Breakfast room is small , time needs to be booked so that the team can cater for you properly.

OUtstanding breakfast

There is no air conditioning and we were on the second floor

Was a lovely quirky small hotel and very central location with a good breakfast

No one answered the phone as we didn’t know where the parking was so had to just park in multi-storey which is fine but £15 to park a day.

Unique place to stay. Superb location. Little extras to n the room like cake and quality toiletries. Very comfortable beds. Warm welcome and excellent service. Breakfast best I’ve had in ages.

Not a deal breaker for me (after all it’s an old and historic property) but worth mentioning. Water pressure seems low. So if you like high pressure rainforest type showers you will be disappointed. If your room is in 38B you don’t usually get to eat breakfast in the very quaint breakfast room (continental instead). Fortunately, as they were not too busy, we were offered full breakfast instead of continental. Breakfast is part of 38 St Giles unique offer and not to be missed - I think this should be standard for all rooms. Otherwise there is little to fault.

Verty central, comfortable and easy check in

The room we were staying in was in need of some repair, specifically in the bathoom. Additionally you can’t tell from booking.com, but you can be assigned a room in the townhouse (38 B). If this happens you don’t get a cooked breakfast and are left a continental breakfast. You might be ok with this, but everything in the continental breakfast is loaded with sugar and carbs, as a diabetic it is not really acceptable. At the premium price I wouldn’t have expected these compromises.

Absolutely beautiful property! Exquisite decor. Staff were v helpful and good about me leaving my small suitcase after checking out

For the amount of money, I’d expect perfection. Instead, there were only two types of teabag (both with caffeine) and no low light option over the chest (in Cavell) so it was either full bright lighting (no dimmer switch) or rather dark and gloomy expect for at head of bed. The tiny bathroom had a washbasin that wasn’t draining well and black mould beginning to appear round bottom of shower cubicle. Shower itself looked like something in an NHS bathroom: very clunky and not in line with the gorgeous mottled mirror tiles over basin. Odd. I felt somewhat hurried through breakfast despite coming down at 8:40am and being the only guest. Ideally, you would offer caffe latte and espresso but, ok, I’m not going to make a fuss about the cafetière coffee. Please accept this as well-meaning advice. You’ve got such a wonderful building and such a great location… I hope this helps you to really make sure everything is on point. (Gothic House Hotel is also beautiful, charming… and single occupancy room is £80 per night with a very good cooked breakfast.)

Warm friendly service and fantastic breakfast.

Fabulous boutique bnb

Confusion over entry into room - texts didn't arrive. A personal welcome would have been better. Long delay at breakfast too... nothing like our last visit.

the location for the city centre was perfect, the rooms were very clean, comfortable and the facilities were great. Breakfast in the morning was amazing , plenty of choice and all cooked perfectly.

nothing

lovely place in a great location with lovely staff and food

the room was very hot and there wasn’t a bin

clean

An excellent location, very comfortable and clean. Nice touches included milk, tea and cake in the room on arrival. The continental breakfast was lovely.

We received a text telling us how to get in but I would have liked a personal greeting when we arrived as we weren't sure about what facilities we could use (i.e. the kitchen and lounge).

Fantastic central location

Paying for parking