Great location. The spa area is lovely, and the staff were so helpful

No bar or restaurant

swimming pool and sauna was nice. Hotel staff was very nice and helpful

room was way too hot… if room has AC I would be so happy with hotel. everything else was fine

The hotel has fantastic facilities but the staff ( if you can find any) are clearly demoralised. Arriving at night and finding that the hotel restaurant and bar aren’t opening this year was not a good start.

Being given a list of restaurants in the town and being told to find them( no map or instructions. ) We booked because we had stayed before and it was excellent. Something is very clearly wrong.

The location is really marvelous! In the morning, we enjoyed a buffet breakfast on the terrace, overlooking the lake and the town of Echternach. The sports infrastructure is also worth mentioning. If you would like to dine in the hotel, it is recommended to make a reservation on beforehand, but there are also restaurants in the neighborhood.

Nothing! We really felt totally pampered!

Family room was huge, the breakfast buffet excellent and had a nice view from the terrace. The indoor pool was big enough and the sauna was prepared on request.

Full of potential

Absolute mismanagement. We arrived after an 800 km roadtrip. Choose this hotel because of the outdoor pool. It was 30 degrees celcius outside, a very hot day. The pool was empty. And more important: there was no bar, restaurant or coffee corner open and there was NO DRINK available in the hotel. We were so thirsty! We had to jump into the car to go to Echternach village to buy a soda and a coffee. The was a tiny bottle of water in the room in a fridge that did not work and the room was very warm. There was obviously also no food available. They have a list with restaurants, but most of them were fully booked so we had to eat at the local snackbar in town. In the hotel was only 1 person present, the receptionist. A nice girl who knew nothing about the neighborhood, so couldn't give us any advice. The hotel was fully booked. If I was the manager or owner of this hotel I would be deeply ashamed to treat my guests this way. Such a shame! If the hotel would have their act together it would be a nice hotel. Its full of potential. What a shame.

So friendly staff and breakfast at the sun terrace.

I missed some greeneries (small selection of salades, beetroot, ..) at the breakfast table.

Love the location. The facility are wonderful

I liked breafast.

everything was perfect especially the spa & sauna facilities were remarkable

everything was very good from the service to facilities and very spacious rooms. just wish the pillows were not so flat.

We opt for a family room with 2 grand-daughters. 2 large rooms with independent space with bathroom and television. Amazing view from the terrasse. Nice swimming pool and fantastic wellness installations with several sauna types in wooden environment.. We will return for enjoying dining outside and appreciatig the sauna without kids.

very clean wellness, quite big rooms, nice staff, not overcrowded

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Spa, Swimming Pool, Breakfast

restaurant - no info on menu available on any website, very unappropriated high price !

Location

Food, diner expansie, no choice, only 1 menue, food overcooked and tastelless

there are a beautiful view’s everywhere

- the rooms are very old - the spa was not working and there was no one on site who could turn on the saunas, although we rested on a day off. there were many visitors and no one could serve them - the price doesn’t correspond to the quality of rest in this hotel

perfect familiehotel

location, wellness area, room

very slow service at breakfast and not enough choice left at the buffet

Swimming pool

Bad WiFi

Friendly staff, big and clean room and nice view.

Not enough staff at breakfast buffet; old furniture (but still ok)

The pool and spa were really great, nice staff and wonderful surroundings.

Cleaning should be improved, the toilet was very deteriorated and breakfast wasn’t that good 😌

relaxing property to stay with family. stunning view from balcony and at breakfast. such spacious rooms are rare to find. staff was very helpful to accommodate our needs traveling with a small baby.

tea cups in our room were not properly cleaned. water in swimming pool could be refreshed more often since it’s quite heavily used

Room size was great, pool and spa facilities were brilliant, staff very helpful

Breakfast choice was a little limited, but probably reflecting the past grandeur of the whole hotel. Beautiful place still but has not moved into the 21st century.

The swimming pools are very nice. The rooms are big. The staff for the breakfast was good and quick.

It feels like a tourist trap. I think the owners just like to cash but they are not present at all. They just like money and their hotel and deteriorating quality of it is of no concern to them. many things in the wellness like a hammam and some showers in it were not working and there was no interest to fix it after we called the reception. We just waited but nothing was done about it and nobody came. I felt completely ignored here. The cleaning lady that came the first day did half of her job. She left the dirty glasses on the table and the full bin was still full after she left. She did not make up the bed. This is bad service for the price you pay. Also you can see many years of lack in overall maintenance in the hotel. Most things are just old and outdated. There were also many many wasps. I saw some wasp traps around the restaurant and pools. But they were completely full and nobody thought to replace them. It was not nice to eat or swim while these places were infested with these insects. They should pay more attention to these counter attacks daily! Breakfast is not at 4 star quality. Too many disappointing things here for the money you pay. The bar is always closed. But a pricelist was on the bar. Shameless prices were asked. No wonder nobody likes to sit there. The hotel reminded me of the movie the shining. It has the same look, but this movie is how old??

Spa - sauna - room

breakfast could have been better / more diversified