Room facilities poor for five star rating.

Luxury stay on Karikari Peninsula, a great location for Karikari beaches which are some of the most beautiful in NZ. Rooms were spacious and clean. Pool area was nice with smaller heated pool alongside it.

We had tried to book golf lessons on the day that we were staying but were told their golf instructor was on annual leave so this was somewhat disappointing. In the restaurant we were told that they were short staffed one night and that did not bother us in the slightest. The following night however we tried to eat in the bar area as the menu was different and we wanted to eat from a different menu than the restaurant. The young male staff member at the bar told us that they weren’t serving food (although they were still serving drinks against the rules of NZ liquor license) and had rather intoxicated patrons when we entered. When we went back in to the restaurant, we asked about the bar menu and we were told a flat no from another young staff member, seemingly not wanting to try and help us. We asked the manager chef and they had no problem helping us. He was very accommodating and made great food. Overall some great staff being let down by younger inexperienced ones.

Staff were very friendly and the food from the restaurant was nice.

Property & rooms were run down and outdated. Pool area didn't look like photos, grass overgrown etc. Felt very understaffed and like it was once an amazing resort but had gone downhill.

Location is great and facilities

The property including the grounds need a update, looking tired would expect this especially from a high end property and the grounds and pool area need to reflect the sam standard as the golf course.

the winery food is really good.

Picturesque

The private beach was a forty minute walk away.

the room was nice and big, bed was very comfortable. beautiful views

cafe said open until 8pm, but when we got there at 5pm we were told we only had 10 minutes and then the kitchen was closing. service from check in and the cafe, and restaurant/bar was poor. we will not be back.

staff excellent

Putting green closed. Swimming pool closed for the 6 days we were there. winery closed for a special function. Gardens poorly tended and full of weeds.

location and views

price. but you get what you pay for :)

The grounds were immaculate, except for the masses of rubbish the morning after the Food & Wine Expo that littered everywhere around the property.

Pool was unkept, rubbish everywhere due to the expo, rooms are VERY dated, air con was redundant, staff were… ok, bar was mainly catered for locals as opposed to guests (especially at night).

Location

The pool was green, big health issue Under staffed leading to aggressive customer service No management, poor staff training Unclean toilet facilities, public facilities backed up with fasces Tired, dated decor Reception staff were awful Air conditioning didn’t work which you need because you cant open the windows due to the mass numbers of mosquitoes Ran out of water for a day, but no communication or empathy Plumbing issues, toilets running But, food and food service was amazing even in the tough conditions

love the scenery and the festival

aircon was working, screen doors were off so you couldn’t use the airflow to cool you. pool was disgusting and needs to be cleaned

It’s a great location with a very comfy bed. I liked the reading room and pool table.

The decor in our accommodation was a bit tired and dated. There was dust on the bottom of the coffee tables but it was clean…just not spotless.

Location, superb views

Overall some TLC required. Gardens require serious maintenance.

Room was big, nice restaurant

Expensive, but was nice treat for ourselves

The property was well laid out with nice size rooms.

needs some TLC. I think the Covid shutdown set them back.

Staff were very friendly, location was awesome, room was great!

location excellent.......and the people were very good

.rooms are becoming tired ......and the golf course showed the same...needs work. ......but has a very very good template

The views are amazing a recharge for the soul. We had an awesome round of golf and some good meals.

There seemed to be a bit of a lack of management at Carrington. A shame really as this is an awesome special location. I would visit again most definitely there is real potential here, I hope someday the management steps up.

beautiful location and fantastic staff.