The location of the apartments were great as they are in walking distance to the swimming pool and indoor playground. The apartment was spacious and clean and had everything a family needed. The small playroom, an excellent playground and the petting zoo were the absolute highlight for our children.

The food at the restaurant was good but the choice was rather limited if one doesn’t like local food. Unfortunately our children didn’t take to the kids meals but the restaurant had seemed popular with other families.

👍

clean, modern, close to thermal bath and lake

breakfast is not included. the restaurant in the territory doesn’t belong to the Ferienpark so need to be booked separately

Breakfast was not available for the guests . I was expecting them to be able to cover the amount of guests in terms of breakfast places , and there was no possibility to eat breakfast close by - so we had to travel early in the morning to find food. Not ideal

Breakfast was very good, the location clean an nice with friendly staff

Nothing

I really like this park, we have been here many times, and we are going to come here again. There is everything for a wonderful holiday - a wonderful location next to the thermal baths, wonderful spacious rooms, excellent beds, a fully equipped kitchen, a fireplace, access to a natural terrace where you can arrange a grill, and much more. A big positive aspect is the two-story apartment, which allows you to put the children to sleep upstairs in the evening and sit yourself downstairs by the fireplace. The front desk staff were friendly and always helpful. Everything was fine, except for one unpleasant moment, which I will describe in the negative reviews section.

The cost of accommodation was significantly increased (120 Euro) at the moment of check-out without prior notice to us. After that, the hotel director Mrs. Bettina Bade rudely reprimanded me over the phone. Here is our story. After booking we changed the number of guests. This was done prior to the possible free cancellation date. We received confirmation from the hotel about the new number of people, but did not receive any warning about the change in the cost of the stay. Upon arrival at the hotel, we were confirmed by the change in the number of guests, but also were not warned about the change in the cost of staying. Upon departure, we received a final payment, in which the cost of staying was 120 euros more expensive. We did not argue, paid the bill, and then wrote a polite letter to the hotel management. What happened next really shocked us. Mrs. Bettina Bade phoned me (!) and scolded me like a boy, calling me "young man" instead of the accepted "Mr. Name". She pointed out to me my bad German, constantly raised her voice, and in the end just hung up without saying goodbye. Still now I don't understand why she simply did not write a letter and explain everything to me politely. In the field of tourism, in which I have also been working for many years, there is a concept of "customer focus". I'm afraid this is not familiar to Mrs. Bettina Bade. It's a pity.

Service in a perfect level. Location is the best for being in that area! Thermal is just 100 meters away. Super amazing!

the parking

I stayed for 10 days and they didn’t clean the room and the didn’t change the towels and the bed covers

excellent

Breakfast was very tasty...Great choice of food.

Beds moved when we were sleeping....had asked for double bed. Should have been linked better

The apartment was very spacious, very well done, not cluttered with stuff, had shutters to really make the rooms dark in the summer. Huge bathroom. Well equipped kitchen. There are some great outdoors in accessible distance including the Therme/Spa next door (a must in any visit)

The staff at the reception were really rude -- they did not want to speak in English (made no apologies about it). Shockingly it was the young staff member were discourteous (although this does not come as a particular shock in this part of Germany) -- we are not white. They made us wait outside for 10 minutes as they did not want to let us in before the scheduled check in time (which is silly in my opinion). Even though some of us spoke German they never bothered to tell us about our apartment -- we learnt only on the last day that there were additional amenities in a store room next to the apartment after repeatedly asking for things. It is misleading the description that they have washing machine in the apartments. They dont. They only have a wash service that one must pay for additionally.

Perfect accomodation for families with children. Friendly stuff, great service.

The petting zoo was great for kids. Restaurant on site and beer garden was enjoyable and better than I expected. Plenty of space in the one bedroom apartment.

Rooms are a little dated. Currently, no breakfast offering (due to COVID). An ironing board in the room would have been useful.